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Students unable to join a course with a correct activation code
Reported by Sophea The 🐛👸🏻 Course affected: https://www.openlearning.com/mylearningservices/courses/online-onboarding/ Issue / Sophia's report: The course has classes setup with access code.…
- Alenka PrezeljCustomer Success
- Customer Support Team
- Alenka_Prezelj
- 2 days ago
- 2 replies
- 10
- Alenka PrezeljCustomer Successyesterday
- Fixed and Solved Issues
- Solved
- Solved
I didn't received the certificate of "Hemah Bicara hemat Belanja". Please help me...
- NG SUK YING
- NG_SUK_YING
- 5 mths ago
- 2 replies
- 29
- NAJDAH BTAHMAD1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Some weekly components not realising that they're finished
There are some components each week that do not show that I have finished them - for example: the Week 6 checklist. It says I havent finished it, when obviously i have.…
- Timothy Walker
- Timothy_Walker
- 1 mth ago
- 4 replies
- 12
- SuriavarmanCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Where my certificate?
I have completed my course but no certificate to me. I find anywhere many time.
- LAU AI MEE
- LAU_AI_MEE
- 5 mths ago
- 2 replies
- 15
- 2
- LIANHUI YANG1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Need help
My knowledge check is not, open so what should I do
- Kartikeya Sharma
- Kartikeya_Sharma
- 1 mth ago
- 6 replies
- 13
- Kirth Davis1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Please reissue certificate using my full name
- Devi Majumdar
- Personal Trainer
- Devi
- 1 mth ago
- 1 reply
- 6
- Alenka PrezeljCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Need help
I've submitted my assignment so many times but my progress is not leveled up it still shows that it is not completed. I'm facing this problem in "Mastering your personal and professional growth"…
- Anika Tabassum Promi
- Anika_Tabassum_Promi
- 1 mth ago
- 2 replies
- 11
- Anika Tabassum Promi1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Can't complete certain parts of the course even though I've done them and passed assessment
- James Eugene Hahn
- James_Eugene_Hahn
- 1 mth ago
- 1 reply
- 13
- Shannen Bradfordfacilitator1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
PROBLEM WITH SOAL SELIDIK PAGE
Finished all parts in the Kursus Hemah Bicara Hemah Belanja under AKPK but my 'soal selidik' part seem not to have been registered by system although I got feedback saying 'Your response has been…
- RAMAN AL KRISHNAN
- RAMAN_AL_KRISHNAN
- 1 mth ago
- 1 reply
- 4
- Alenka PrezeljCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Enrolling Students via email
Email not being received by students.
- Rudy Pilotto
- Director
- Rudy_Pilotto
- 1 mth ago
- 1 reply
- 5
- Alenka PrezeljCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Progress percentage problem
I have already answered and posted my answer but my progression is still not complete. Why?
- Nur Farhana Hasiri
- Nur_Farhana_Hasiri
- 5 mths ago
- 11 replies
- 86
- Alenka PrezeljCustomer Success2 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Answered all the questions but it still shown as completed 5/6
I already answered all the questions in topic 4 but it doesn't give me a 6/6 completed.
- Celine Loh Qian Lin
- Celine_Loh_Qian_Lin
- 8 mths ago
- 3 replies
- 19
- Alenka PrezeljCustomer Success3 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Got 404 calling GET https://api.openlearning.com/v2.1/users/, expected 2xx.
Getting this error for step find user by Email address
- Sydney School of Entrepreneurship
- Sydney_School_of_Entrepr
- 3 mths ago
- 1 reply
- 6
- Alenka PrezeljCustomer Success3 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Certificate of completion
Good day I finished all the activities you wished to do..but at the end I can't get the certificate of completion.because I've seen that my final requirements to be verified is now pending...…
- GRACE CURATCHIA
- GRACE_CURATCHIA
- 3 mths ago
- 2 replies
- 22
- Alenka PrezeljCustomer Success3 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Certificate of Completion (as promised in FAQ) for Shaping the future of Healthcare - The Promises of Genes
As per FAQs given at the bottom of the page, Shaping the future of Healthcare - The Promises of Genes, "Upon successful completion of the course the learner will be provided with 'Certificate of…
- Dr HK Garg
- Dr_HK_Garg
- 3 mths ago
- 4 replies
- 11
- Alenka PrezeljCustomer Success3 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Can’t play video
Two videos can’t be played and hence I can’t complete that particular parts.
- Tee Sok Ting
- Tee_Sok_Ting
- 5 mths ago
- 5 replies
- 28
- Alenka PrezeljCustomer Success3 mths ago
- Fixed and Solved Issues
- Solved
- Solved
I am Elizabeth Catherine Mayall
I am struggling with Genomics module 4 matching up the correct rules for variants.
- Elizabeth Mayall
- Elizabeth_Mayall
- 9 mths ago
- 9 replies
- 22
- Shannen Bradfordfacilitator3 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Quiz problem
Please help me i want to open the class' quiz but i can do that quizzes
- Nurul Atiqah
- Nurul_Atiqah
- 5 mths ago
- 8 replies
- 53
- 2
- Aini B Kifli3 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Instructor or admin not recognised as admin
Hi, I have an instructor in the course who is not able to log in as an instructor anymore. What can she do ?
- Joseph A Alagiaraj T Raj
- Joseph_A_Alagiaraj_T_Raj
- 1 yr ago
- 5 replies
- 77
- SYADOMAN BIN SAFIEE3 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Student pending enrolment but is able to join course
I have a report from a lecturer that a student in her course has the status of pending enrolment. There are supposed to be 5 students enrolled but only 4 are listed.…
- Azlina Zainal Abidin
- Azlina_Zainal_Abidin
- 1 yr ago
- 5 replies
- 95
- Alenka PrezeljCustomer Success4 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Problem to get into the course
I registered the course into the splkpm before I completed the course (Hemah Bicara Hemat Belanja) Now I face the problem to join the course again. I can' complete the course in order to get the…
- THIEN CHIN YEE
- THIEN_CHIN_YEE
- 4 mths ago
- 2 replies
- 20
- THIEN CHIN YEE4 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Fail to load the modul
Please solve the problem Tq
- Li Ling Chew
- Li_Ling_Chew
- 4 mths ago
- 2 replies
- 14
- Li Ling Chew4 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Complete the course
The screen appear not complete, can't answer the question with drag n drop,tq for help.What is the problem ?
- LIM MEI LING
- LIM_MEI_LING
- 4 mths ago
- 1 reply
- 16
- Alenka PrezeljCustomer Success4 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Fail to load page from modul 1
fail to load page in modul 1 to modul 3
- Hui Yi
- Hui_Yi
- 4 mths ago
- 1 reply
- 11
- Alenka PrezeljCustomer Success4 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Page Data Failed Loading
Pls fix it ASAP coz I need to settle this course before 25/3/2020
- SOON YUN FUNG
- SOON_YUN_FUNG
- 4 mths ago
- 1 reply
- 5
- Alenka PrezeljCustomer Success4 mths ago
- Fixed and Solved Issues
- Solved
- Solved

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