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The Certificate for Safer Churches won't download.
Please can you help? I keep getting the HTTP error 404 screen whenever I try to download my certificate. I really need this certificate today to finalise an application.
Sharon Therese Perry
Sharon_Therese_Perry
2 mths ago
5
replies
10
Denise Antoniou
2 mths ago
Fixed and Solved Issues
Solved
Solved
Problem of getting cert
I cannot get my certificate after completing the course...
EE SHI MIN
EE_SHI_MIN.1
2 mths ago
1
reply
10
Alenka Prezelj
Customer Success
2 mths ago
Fixed and Solved Issues
Solved
Solved
Having issues with sharing video files
Hi. I have been experiencing issues with trying to upload a video file. After uploading the video file, this pop-up window appears. Upon completion, the share file location becomes this and prompts…
Timothy Ng Weng Yew
Timothy_Ng_Weng_Yew
3 mths ago
3
replies
27
Alenka Prezelj
Customer Success
1 yr ago
Fixed and Solved Issues
Solved
Solved
Not Receiving Notifications (Mobile)
OL's mobile app (iOs) doesn't notify me of any updates. I have to manually check within the app everything to see if I missed anything out. Even if there's updates, the app will fail to notify me.…
Abigail Tan
Abigail_Tan
3 mths ago
1
reply
43
Suriavarman
Customer Success
1 yr ago
Fixed and Solved Issues
Solved
Solved
Video cannot working
Dear Open learning team, Can you help me how to solve my problem - my video cannot working. Thank you https://www.openlearning.com/courses/public-health-ldh20102/homepage?moduleSet=Module%207
Marini binti Ab Rahman
Marini_binti_Ab_Rahman
3 mths ago
2
replies
77
Marini binti Ab Rahman
2 yrs ago
Fixed and Solved Issues
Solved
Solved
Mobile App has a "JSON decode" error on login
Upon logging in I get a popup saying that there was a JSON decode error - seems to be trying to decode an HTML response (possibly an HTTP error - e.g. 400 or 500) choking on the first "<" of an…
David Collien
David_Collien
3 mths ago
1
reply
114
Alenka Prezelj
Customer Success
1 yr ago
Fixed and Solved Issues
Solved
Solved
Unable to upload files
I am unable to upload activity files. The issue is the same for any type of file and I have tried with doc, ppt and text.
Deepa Sira
Deepa_Sira
1 yr ago
6
replies
32
Yuni Prihadi Utomo
3 mths ago
Fixed and Solved Issues
Solved
Solved
Problem Processing Enrolment
Everytime i click on joining the course, it just tells me there is enrolment problems. And that i should contact support. https://gyazo.com/2109ee44ffcea39153ec2e2c2f0d25d0
Bombrabbit
Jacob.1
3 mths ago
1
reply
12
Alenka Prezelj
Customer Success
1 yr ago
Fixed and Solved Issues
Solved
Solved
Mr shukri
This part need to fix... they not work propery.. and we all cant finish that course.. The is: IoT.. internet of things
Mohd shukri bin mat nasir
Mohd_shukri_bin_mat_nasi
3 mths ago
2
replies
15
Mohd shukri bin mat nasir
1 yr ago
Fixed and Solved Issues
Solved
Solved
Major Platform Issues
Hello Support Team, We have been having major tech issues over the past month or so. At first, it was an issue with the default commnents section. When I created the course,…
Reid Ready Training
Helping new and inspiring coaches develop core skills to become experts in their industry.
Reid_Ready
3 mths ago
3
replies
30
Suriavarman
Customer Success
1 yr ago
Fixed and Solved Issues
Solved
Solved
Why i don’t have the notes? There are 3 activities that doesn’t have a content and it state “no files have been uploaded yet”.Help me please
Noraina Fatihah bt affendi
Noraina_Fatihah_bt_affen
3 mths ago
3
replies
69
Teuku Emiraldi
2 yrs ago
Fixed and Solved Issues
Solved
Solved
Error on the task
I cant get a tick but I have complete all the activities . https://www.openlearning.com/upsilearn/courses/kah1043/teaching_strategies
NADIA BINTI NORPHIA
NADIA_BINTI_NORPHIA
3 mths ago
1
reply
70
Omnaya Omar
Customer Success
2 yrs ago
Fixed and Solved Issues
Solved
Solved
Didn't get a tick
https://www.openlearning.com/upsilearn/courses/kav1033/instrumen_untuk_penilaian_seni
NADIA BINTI NORPHIA
NADIA_BINTI_NORPHIA
3 mths ago
2
replies
74
khairulkhairiz
2 yrs ago
Fixed and Solved Issues
Solved
Solved
Course of Office Administration 1
Dear Sir and Madam, The course of Office Administration 1, Quiz 3 Fill in the blanks with correct answer. The one i already completed, but the result show me is :"please try again!…
JLYL
JLYL
3 mths ago
4
replies
105
1
JLYL
2 yrs ago
Fixed and Solved Issues
Solved
Solved
Clinical antibiotic stewardship for South Africa: Multiple choice quizzes still not loading
Hi! I know the problem of the MCQs on the course have already been reported, but I’ve noticed that the problem still persists. Is there possibly a timeline of when the MCQs will be available again?…
Carli Andree Blignaut
Carli_Andree_Blignaut
3 mths ago
4
replies
23
Suriavarman
Customer Success
1 yr ago
Fixed and Solved Issues
Solved
Solved
page failed to load
under "kaunseling kewangan", page failed to load and stucked at 89%
Steve Teoh
Steve_Teoh
3 mths ago
1
reply
19
Omnaya Omar
Customer Success
1 yr ago
Fixed and Solved Issues
Solved
Solved
Haven't marked as completed although i answer all the questions correctly
Hi. I'm have been completed this kuiz topic 4 for asas keusahawanan but it doesn't marked as completed.. May i know why? Right up there still asked me to start the quiz and i already completed this…
Evelyn Ho Yee Wen
Evelyn_Ho_Yee_Wen
3 mths ago
2
replies
31
1
Evelyn Ho Yee Wen
1 yr ago
Fixed and Solved Issues
Solved
Solved
Certificate problem
After complete 100% of a course why i can not able to show a certificate
Soumyaranjan Pradhan
Soumyaranjan_Pradhan
4 mths ago
4
replies
52
2
Alenka Prezelj
Customer Success
10 mths ago
Fixed and Solved Issues
Solved
Solved
Cannot Access Assessment
Hi, could you guys help me. I cannot access the assessment module.. Here is the course.. https://www.openlearning.com/courses/pengantar-kenegaraan/HomePage Thank You. from, moocuthmjohor@gmail.…
mooc uthm johor
mooc_uthm_johor
4 mths ago
4
replies
116
1
Omnaya Omar
Customer Success
2 yrs ago
Fixed and Solved Issues
Solved
Solved
'Can't reach this page'
This above message keeps appearing each time I try to participate in/do an activity in the course I started. I have refreshed the page several times and even tried to open else where but nothing is…
Priscilla
Priscilla
4 mths ago
1
reply
12
Alenka Prezelj
Customer Success
1 yr ago
Fixed and Solved Issues
Solved
Solved
Module created under content suddenly not appear or "hang"
I have spent hours to create module and it's sub-topic together with the learning activities for each sub-topic. I always click the button "done" and "save and exit" after finished upload or key in…
BEDAH AHMAD
BEDAH_AHMAD
4 mths ago
6
replies
108
3
khairulkhairiz
2 yrs ago
Fixed and Solved Issues
Solved
Solved
Error message when trying to access the course
Hi, I received an invitation to an OpenLearning group via email and get an error message ("Something went wrong...") when I try to access it. I've tried de-/re-activating my account so far,…
Jade Ruaya
Jade_Ruaya
4 mths ago
9
replies
68
1
Deb M
1 yr ago
Fixed and Solved Issues
Solved
Solved
2 different set of modules for a class
In a course, I have two classes. Can i set the selected modules only for class 1 and the other set of modules for class 2?
Fazrul Ismail
Fazrul_Ismail
1 yr ago
2
replies
24
1
Waluyo Adi Siswanto
4 mths ago
Fixed and Solved Issues
Solved
Solved
Students unable to join a course with a correct activation code
Reported by Sophea The 🐛👸🏻 Course affected: https://www.openlearning.com/mylearningservices/courses/online-onboarding/ Issue / Sophia's report: The course has classes setup with access code.…
Alenka Prezelj
Customer Success
Customer Success Advocate
Alenka_Prezelj
5 mths ago
2
replies
17
Alenka Prezelj
Customer Success
5 mths ago
Fixed and Solved Issues
Solved
Solved
I didn't received the certificate of "Hemah Bicara hemat Belanja". Please help me...
NG SUK YING
NG_SUK_YING
11 mths ago
2
replies
30
NAJDAH BTAHMAD
6 mths ago
Fixed and Solved Issues
Solved
Solved
1
2
3
4
5
17
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