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Fixed and Solved Issues

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The Certificate for Safer Churches won't download.
Please can you help? I keep getting the HTTP error 404 screen whenever I try to download my certificate. I really need this certificate today to finalise an application.
- Sharon Therese Perry
- Sharon_Therese_Perry
- 2 mths ago
- 5 replies
- 10
- Denise Antoniou2 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Problem of getting cert

I cannot get my certificate after completing the course...
- EE SHI MIN
- EE_SHI_MIN.1
- 2 mths ago
- 1 reply
- 10
- Alenka PrezeljCustomer Success2 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Having issues with sharing video files
Hi. I have been experiencing issues with trying to upload a video file. After uploading the video file, this pop-up window appears. Upon completion, the share file location becomes this and prompts…
- Timothy Ng Weng Yew
- Timothy_Ng_Weng_Yew
- 3 mths ago
- 3 replies
- 27
- Alenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
- Solved
- Solved
Not Receiving Notifications (Mobile)
OL's mobile app (iOs) doesn't notify me of any updates. I have to manually check within the app everything to see if I missed anything out. Even if there's updates, the app will fail to notify me.…
- Abigail Tan
- Abigail_Tan
- 3 mths ago
- 1 reply
- 43
- SuriavarmanCustomer Success1 yr ago
- Fixed and Solved Issues
- Solved
- Solved
Video cannot working
Dear Open learning team, Can you help me how to solve my problem - my video cannot working. Thank you https://www.openlearning.com/courses/public-health-ldh20102/homepage?moduleSet=Module%207
- Marini binti Ab Rahman
- Marini_binti_Ab_Rahman
- 3 mths ago
- 2 replies
- 77
- Marini binti Ab Rahman2 yrs ago
- Fixed and Solved Issues
- Solved
- Solved
Mobile App has a "JSON decode" error on login
Upon logging in I get a popup saying that there was a JSON decode error - seems to be trying to decode an HTML response (possibly an HTTP error - e.g. 400 or 500) choking on the first "<" of an…
- David Collien
- David_Collien
- 3 mths ago
- 1 reply
- 114
- Alenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
- Solved
- Solved
Unable to upload files
I am unable to upload activity files. The issue is the same for any type of file and I have tried with doc, ppt and text.
- Deepa Sira
- Deepa_Sira
- 1 yr ago
- 6 replies
- 32
- Yuni Prihadi Utomo3 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Problem Processing Enrolment
Everytime i click on joining the course, it just tells me there is enrolment problems. And that i should contact support. https://gyazo.com/2109ee44ffcea39153ec2e2c2f0d25d0
- Bombrabbit
- Jacob.1
- 3 mths ago
- 1 reply
- 12
- Alenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
- Solved
- Solved
Mr shukri
This part need to fix... they not work propery.. and we all cant finish that course.. The is: IoT.. internet of things
- Mohd shukri bin mat nasir
- Mohd_shukri_bin_mat_nasi
- 3 mths ago
- 2 replies
- 15
- Mohd shukri bin mat nasir1 yr ago
- Fixed and Solved Issues
- Solved
- Solved
Major Platform Issues

Hello Support Team, We have been having major tech issues over the past month or so. At first, it was an issue with the default commnents section. When I created the course,…
- Reid Ready Training
- Helping new and inspiring coaches develop core skills to become experts in their industry.
- Reid_Ready
- 3 mths ago
- 3 replies
- 30
- SuriavarmanCustomer Success1 yr ago
- Fixed and Solved Issues
- Solved
- Solved
Why i don’t have the notes? There are 3 activities that doesn’t have a content and it state “no files have been uploaded yet”.Help me please
- Noraina Fatihah bt affendi
- Noraina_Fatihah_bt_affen
- 3 mths ago
- 3 replies
- 69
- Teuku Emiraldi2 yrs ago
- Fixed and Solved Issues
- Solved
- Solved
Error on the task
I cant get a tick but I have complete all the activities . https://www.openlearning.com/upsilearn/courses/kah1043/teaching_strategies
- NADIA BINTI NORPHIA
- NADIA_BINTI_NORPHIA
- 3 mths ago
- 1 reply
- 70
- Omnaya OmarCustomer Success2 yrs ago
- Fixed and Solved Issues
- Solved
- Solved
Didn't get a tick
https://www.openlearning.com/upsilearn/courses/kav1033/instrumen_untuk_penilaian_seni
- NADIA BINTI NORPHIA
- NADIA_BINTI_NORPHIA
- 3 mths ago
- 2 replies
- 74
- khairulkhairiz2 yrs ago
- Fixed and Solved Issues
- Solved
- Solved
Course of Office Administration 1
Dear Sir and Madam, The course of Office Administration 1, Quiz 3 Fill in the blanks with correct answer. The one i already completed, but the result show me is :"please try again!…
- JLYL
- JLYL
- 3 mths ago
- 4 replies
- 105
- 1
- JLYL2 yrs ago
- Fixed and Solved Issues
- Solved
- Solved
Clinical antibiotic stewardship for South Africa: Multiple choice quizzes still not loading
Hi! I know the problem of the MCQs on the course have already been reported, but I’ve noticed that the problem still persists. Is there possibly a timeline of when the MCQs will be available again?…
- Carli Andree Blignaut
- Carli_Andree_Blignaut
- 3 mths ago
- 4 replies
- 23
- SuriavarmanCustomer Success1 yr ago
- Fixed and Solved Issues
- Solved
- Solved
page failed to load
under "kaunseling kewangan", page failed to load and stucked at 89%
- Steve Teoh
- Steve_Teoh
- 3 mths ago
- 1 reply
- 19
- Omnaya OmarCustomer Success1 yr ago
- Fixed and Solved Issues
- Solved
- Solved
Haven't marked as completed although i answer all the questions correctly
Hi. I'm have been completed this kuiz topic 4 for asas keusahawanan but it doesn't marked as completed.. May i know why? Right up there still asked me to start the quiz and i already completed this…
- Evelyn Ho Yee Wen
- Evelyn_Ho_Yee_Wen
- 3 mths ago
- 2 replies
- 31
- 1
- Evelyn Ho Yee Wen1 yr ago
- Fixed and Solved Issues
- Solved
- Solved
Certificate problem
After complete 100% of a course why i can not able to show a certificate
- Soumyaranjan Pradhan
- Soumyaranjan_Pradhan
- 4 mths ago
- 4 replies
- 52
- 2
- Alenka PrezeljCustomer Success10 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Cannot Access Assessment
Hi, could you guys help me. I cannot access the assessment module.. Here is the course.. https://www.openlearning.com/courses/pengantar-kenegaraan/HomePage Thank You. from, moocuthmjohor@gmail.…
- mooc uthm johor
- mooc_uthm_johor
- 4 mths ago
- 4 replies
- 116
- 1
- Omnaya OmarCustomer Success2 yrs ago
- Fixed and Solved Issues
- Solved
- Solved
'Can't reach this page'
This above message keeps appearing each time I try to participate in/do an activity in the course I started. I have refreshed the page several times and even tried to open else where but nothing is…
- Priscilla
- Priscilla
- 4 mths ago
- 1 reply
- 12
- Alenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
- Solved
- Solved
Module created under content suddenly not appear or "hang"
I have spent hours to create module and it's sub-topic together with the learning activities for each sub-topic. I always click the button "done" and "save and exit" after finished upload or key in…
- BEDAH AHMAD
- BEDAH_AHMAD
- 4 mths ago
- 6 replies
- 108
- 3
- khairulkhairiz2 yrs ago
- Fixed and Solved Issues
- Solved
- Solved
Error message when trying to access the course
Hi, I received an invitation to an OpenLearning group via email and get an error message ("Something went wrong...") when I try to access it. I've tried de-/re-activating my account so far,…
- Jade Ruaya
- Jade_Ruaya
- 4 mths ago
- 9 replies
- 68
- 1
- Deb M1 yr ago
- Fixed and Solved Issues
- Solved
- Solved
2 different set of modules for a class
In a course, I have two classes. Can i set the selected modules only for class 1 and the other set of modules for class 2?
- Fazrul Ismail
- Fazrul_Ismail
- 1 yr ago
- 2 replies
- 24
- 1
- Waluyo Adi Siswanto4 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Students unable to join a course with a correct activation code

Reported by Sophea The 🐛👸🏻 Course affected: https://www.openlearning.com/mylearningservices/courses/online-onboarding/ Issue / Sophia's report: The course has classes setup with access code.…
- Alenka PrezeljCustomer Success
- Customer Success Advocate
- Alenka_Prezelj
- 5 mths ago
- 2 replies
- 17
- Alenka PrezeljCustomer Success5 mths ago
- Fixed and Solved Issues
- Solved
- Solved
I didn't received the certificate of "Hemah Bicara hemat Belanja". Please help me...
- NG SUK YING
- NG_SUK_YING
- 11 mths ago
- 2 replies
- 30
- NAJDAH BTAHMAD6 mths ago
- Fixed and Solved Issues
- Solved
- Solved

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