Please enable JavaScript to continue!

Welcome to the OpenLearning Help Community!

Fixed and Solved Issues

See which issues we've resolved and fixed.

Follow

Unable to complete 'Working Memory'
Hi, I have completed all components of this course, yet it says there is only 94% complete...can someone please rectify? Cheers,Sophie
- Sophie Jones
- Sophie_Jones
- 11 days ago
- 1 reply
- 2
- Alenka PrezeljCustomer Success11 days ago
- Fixed and Solved Issues
- Solved
- Solved
Duration of a course
Please help me to know the duration of the course "Fundamentals of Outcome Based Education(Part 1 - OBE) by Dr. Kamran Moosa"
- Porcia L
- Assistant Professor
- Porcia_L
- 2 wk ago
- 1 reply
- 3
- Alenka PrezeljCustomer Success2 wk ago
- Fixed and Solved Issues
- Solved
- Solved
Having issues with sharing video files
Hi. I have been experiencing issues with trying to upload a video file. After uploading the video file, this pop-up window appears. Upon completion, the share file location becomes this and prompts…
- Timothy Ng Weng Yew
- Timothy_Ng_Weng_Yew
- 1 mth ago
- 3 replies
- 9
- Alenka PrezeljCustomer Success3 wk ago
- Fixed and Solved Issues
- Solved
- Solved
Can't upload my five fingers
I have almost done the course of introduction to ecotourism. The last thing to do is to upload my five fingers but I can't post it to my class. The key is missing. How can I do?
- ANDRIAMBOLA Tsiory Mashiyyat
- ANDRIAMBOLA_Tsiory_Mashi
- 3 wk ago
- 1 reply
- 7
- Omnaya OmarCustomer Success3 wk ago
- Fixed and Solved Issues
- Solved
- Solved
K-6 supporting students to succeed in literacy
Module 4 video 6 will not play
- Alicia Baines
- Alicia_Baines
- 1 mth ago
- 8 replies
- 19
- Alenka PrezeljCustomer Success4 wk ago
- Fixed and Solved Issues
- Solved
- Solved
Course completion
Sorry to be a pain, but I was completing Mad Paws Pet Sitter Success course and had gotten to the quiz at the end. After answering every question correctly,…
- Amy Smolarek
- Amy_Smolarek
- 1 mth ago
- 3 replies
- 9
- Omnaya OmarCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Data in the Australian Health System
I'm trying to upload a Word document in an assessment module. The assessor has put in an 'Upload File' content box, but when I select the file, and click on 'Open' the file doesn't upload.…
- Kathy Wright
- Kathy_Wright
- 1 mth ago
- 1 reply
- 6
- SuriavarmanCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Completed Course and Passed
I completed whole course and passed quiz but it still says Ive only done 72%. I have gone back and re read everything . Re checked & clicked check on all m th answers etc and it still says 72%…
- Claire Walker
- Claire_Walker
- 1 mth ago
- 5 replies
- 9
- Alenka PrezeljCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Problem Processing Enrolment
Everytime i click on joining the course, it just tells me there is enrolment problems. And that i should contact support. https://gyazo.com/2109ee44ffcea39153ec2e2c2f0d25d0
- Bombrabbit
- Jacob.1
- 1 mth ago
- 1 reply
- 6
- Alenka PrezeljCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Page completion stuck
My page completion is stuck at 89% even though i have finished all other pages.
- Khairul Zaim Mohd Noor
- Khairul_Zaim_Mohd_Noor
- 1 mth ago
- 2 replies
- 5
- SuriavarmanCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Can't complete the course
I've posted and answered all the questions but still at the same stage. Incomplete
- Khaili Azali bin mohasni
- Khaili_Azali_bin_mohasni
- 1 mth ago
- 1 reply
- 12
- SuriavarmanCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
PROFILE PICTURE
Hi.. I’m trying to upload my profile picture but all the pictures that I’m including is turning to the left side..I don’t know why! Can you please help me? Thanks
- Lelia Goncalves Leite
- Lelia_Goncalves_Leite
- 1 mth ago
- 3 replies
- 9
- Alenka PrezeljCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Unable to log in for Business Statistics course
- Michael Joaquim Rodrigues
- Michael_Joaquim_Rodrigue
- 1 mth ago
- 1 reply
- 4
- SuriavarmanCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
I cannot complete course
I have achieved 98 per cent on Minimum Viable Product course . I am only getting 7/8 on opening introduction despite watching video posting a Photo and comment.…
- Ann Delia Marden
- Ann_Delia_Marden
- 2 mths ago
- 6 replies
- 20
- Alenka PrezeljCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Payment not showing on PayPal
Hi. There doesn't seem to be a payment processed from our student who enrolled. No money has come into the account
- Ansari Holistic Healing
- Ansari_Holistic_Healing
- 2 mths ago
- 4 replies
- 15
- Alenka PrezeljCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Certificate
Hi Team, My name is Radhika and I received my certificate for course AN INTRODUCTION TO ISLAMIC BANKING PRACTICES without the name of INCEIF its no where mentioned its issued from which college or…
- Radhika
- Radhika
- 2 mths ago
- 1 reply
- 9
- Alenka PrezeljCustomer Success2 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Im stuck on evacuation module quiz I've completed it with the app will not let me move on I've been stuck in this module almost two weeks
- Darren Elston
- Darren_Elston
- 2 mths ago
- 1 reply
- 7
- Alenka PrezeljCustomer Success2 mths ago
- Fixed and Solved Issues
- Solved
- Solved
I cannot complete my course. How do I get my money back?
You look into it please. I will be reporting you. Nerida Morris
- Nerida Morris
- Nerida_Morris
- 2 mths ago
- 1 reply
- 11
- Alenka PrezeljCustomer Success2 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Course cannot complete
Hi , I have a problem. I can't complete one activity in a course to get a certificatre. I've answered all questions and submitted but it still 4/6. Please help. Below is the link. https://learn.akpk.…
- ALDO JASIUS GAISAH
- ALDO_JASIUS_GAISAH
- 2 mths ago
- 5 replies
- 22
- 1
- Alenka PrezeljCustomer Success2 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Incomplete "Safety in Design"
Can anyone advise? My ribbons says 98% and that the outstanding bit is the final feedback. I've done this feedback survey half a dozen times and get the message "thanks for your feedback" but it…
- Stephen Paul Hill
- Stephen_Paul_Hill
- 2 mths ago
- 3 replies
- 10
- 1
- Alenka PrezeljCustomer Success2 mths ago
- Fixed and Solved Issues
- Solved
- Solved
error completing task
Hi, I have a problem. I can't complete one activity in a course to get a certificate. even though I already answered the questions and submitted but it still 4/6,…
- hairunniesya hamzah
- hairunniesya_hamzah
- 2 mths ago
- 1 reply
- 9
- 1
- Alenka PrezeljCustomer Success2 mths ago
- Fixed and Solved Issues
- Solved
- Solved
No email
I've tried login in, but failed as I dont remember my password. I used the 'forget password function' and the system says an email had been sent to my email.…
- Cyril Dason Kerine
- CyrilDason
- 2 mths ago
- 3 replies
- 9
- Alenka PrezeljCustomer Success2 mths ago
- Fixed and Solved Issues
- Solved
- Solved
ecotour guiding :key to success
Hi there I completed this course from my end but its showing incomplete, I checked 10 to 15 times no clues, please check. 2 concern is my certificate still pending from ECA for course of INFORMATION…
- Radhika
- Radhika
- 2 mths ago
- 5 replies
- 11
- Radhika2 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Private course - random student
Hello! I have set up my course 'Climate Change, Science & Action' specifically for a small cohort of Irish primary teachers. I have yet to send out the private email invites but somehow a student…
- Gráinne Ryan
- Grainne_Ryan
- 2 mths ago
- 2 replies
- 27
- Gráinne Ryan2 mths ago
- Fixed and Solved Issues
- Solved
- Solved
NO TQI hours logged
Hi there I completed the money smart (primary) unit but have yet to see it logged in my TQI portal. Why is this? Kyle Tenkate
- Kyle Tenkate
- Kyle_Tenkate
- 2 mths ago
- 1 reply
- 7
- SuriavarmanCustomer Success2 mths ago
- Fixed and Solved Issues
- Solved
- Solved

1 2 3 4 5 10 Next

Back to top

See which issues we've resolved and fixed.

Community

Recent activity

Our Customer Success Team can help you with platform-related issues and questions.

Get in touch with us

Get in touch with your course facilitator

Adrian Georgakopoulos
Customer Experience Advocate

Suria Gannason
Customer Experience Advocate

Alenka Prezelj
Customer Success

Omnaya Omar
Customer Success

Jan Marlowe Dauz
Customer Success