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Fixed and Solved Issues

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Course cannot complete
Hi , I have a problem. I can't complete one activity in a course to get a certificatre. I've answered all questions and submitted but it still 4/6. Please help. Below is the link. https://learn.akpk.…
- ALDO JASIUS GAISAH
- ALDO_JASIUS_GAISAH
- 4 days ago
- 5 replies
- 18
- 1
- Alenka PrezeljCustomer Success2 days ago
- Fixed and Solved Issues
- Solved
- Solved
Incomplete "Safety in Design"
Can anyone advise? My ribbons says 98% and that the outstanding bit is the final feedback. I've done this feedback survey half a dozen times and get the message "thanks for your feedback" but it…
- Stephen Paul Hill
- Stephen_Paul_Hill
- 4 days ago
- 3 replies
- 10
- 1
- Alenka PrezeljCustomer Success3 days ago
- Fixed and Solved Issues
- Solved
- Solved
error completing task
Hi, I have a problem. I can't complete one activity in a course to get a certificate. even though I already answered the questions and submitted but it still 4/6,…
- hairunniesya hamzah
- hairunniesya_hamzah
- 4 days ago
- 1 reply
- 9
- 1
- Alenka PrezeljCustomer Success3 days ago
- Fixed and Solved Issues
- Solved
- Solved
No email
I've tried login in, but failed as I dont remember my password. I used the 'forget password function' and the system says an email had been sent to my email.…
- Cyril Dason Kerine
- CyrilDason
- 6 days ago
- 3 replies
- 8
- Alenka PrezeljCustomer Success5 days ago
- Fixed and Solved Issues
- Solved
- Solved
Private course - random student
Hello! I have set up my course 'Climate Change, Science & Action' specifically for a small cohort of Irish primary teachers. I have yet to send out the private email invites but somehow a student…
- Gráinne Ryan
- Grainne_Ryan
- 2 wk ago
- 2 replies
- 27
- Gráinne Ryan2 wk ago
- Fixed and Solved Issues
- Solved
- Solved
NO TQI hours logged
Hi there I completed the money smart (primary) unit but have yet to see it logged in my TQI portal. Why is this? Kyle Tenkate
- Kyle Tenkate
- Kyle_Tenkate
- 2 wk ago
- 1 reply
- 7
- SuriavarmanCustomer Success2 wk ago
- Fixed and Solved Issues
- Solved
- Solved
When i apload the file then i click to next . It will not share in the publick post. How to solve this problem?
- Hussein Abdullahi
- Mr.
- Hussein_Abdullahi
- 3 wk ago
- 1 reply
- 9
- Omnaya OmarCustomer Success3 wk ago
- Fixed and Solved Issues
- Solved
- Solved
Progress not updating
Hi, Simple site, where users read the page and click "I have read this page" to continue. Although the application remembers that a user has read the page,…
- Tom Giles
- Tom_Giles
- 4 wk ago
- 8 replies
- 16
- Alenka PrezeljCustomer Success3 wk ago
- Fixed and Solved Issues
- Solved
- Solved
Cancelled Subscription but still getting charged
I cancelled by account about two and a half months ago but I'm still being charged for this service. Can you please assist?
- Barry Jeter
- Barry_Jeter
- 4 wk ago
- 2 replies
- 11
- Brooke HahnCustomer Success3 wk ago
- Fixed and Solved Issues
- Solved
- Solved
My task showed incomplete even though i had completed it.
Please solve this thing. I can't get my certificate.
- Wan Nur Amirah Wan Hashim
- Wan_Nur_Amirah_Wan_Hashi
- 1 mth ago
- 4 replies
- 17
- Alenka PrezeljCustomer Success4 wk ago
- Fixed and Solved Issues
- Solved
- Solved
Joc si poveste
- Andraș Amalia
- Andra_Amalia
- 1 mth ago
- 1 reply
- 10
- SuriavarmanCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Major Platform Issues
Hello Support Team, We have been having major tech issues over the past month or so. At first, it was an issue with the default commnents section. When I created the course,…
- Reid Ready Training
- Helping new and inspiring coaches develop core skills to become experts in their industry.
- Reid_Ready
- 1 mth ago
- 3 replies
- 19
- SuriavarmanCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Students posts not appearing
I need help. I received notifications saying that students posted. I could read the post (it appears as pop-up) when I clicked the link. But when I go to the particular page/ section,…
- Haslina Rani
- Haslina_Rani
- 1 mth ago
- 3 replies
- 11
- 1
- Haslina Rani1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
participants cannot post comments
Hi there openlearning. I'm aware that my colleague Kevin O'Gorman currently has a ticket with this issue but we've decided that I will take over talking to you if that's ok?…
- Tal Greengard
- Tal_Greengard
- 6 mths ago
- 12 replies
- 81
- Tal Greengard1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Introductory Japanese Language (Level I)
I finished the activity of Leisure in section "Basho/Tokoro Places / Vocabularies of places" but the lesson is stil "Incomplete". Can you help me with this? Thank you
- Santiago Maeck
- Santiago_Maeck
- 3 mths ago
- 4 replies
- 15
- Santiago Maeck1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Not able to find the course modules
I am not able to log in and find the course modules.
- Abhyank
- Abhyank
- 1 mth ago
- 1 reply
- 15
- Alenka PrezeljCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
I cannot access into my course Competency2019
Dear Sir/D\Madam, I am learning in a course: CBE Vietnam (Vietnamese) in a workshop in Hanoi Vietnam hold by Mrs. Megan Collins from Melbourne University.…
- Khai Ngoc Ho
- Khai_Ngoc_Ho
- 1 mth ago
- 1 reply
- 15
- Omnaya OmarCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Mr shukri
This part need to fix... they not work propery.. and we all cant finish that course.. The is: IoT.. internet of things
- Mohd shukri bin mat nasir
- Mohd_shukri_bin_mat_nasi
- 2 mths ago
- 2 replies
- 13
- Mohd shukri bin mat nasir2 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Matching Widget on Mobile Version
Hello, I am hoping to have my course be available on mobile devices, but the matching widget doesn't seem to work. Is there a fix for this?
- Ali Schuler
- Ali_Schuler
- 2 mths ago
- 1 reply
- 7
- Omnaya OmarCustomer Success2 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Course announcements
I want to do this: https://help.openlearning.com/t/36pnqp/how-do-i-send-a-course-announcement But I don't have course announcements on my navigation. How do I get this?
- Keryn Mells
- Keryn_Mells
- 2 mths ago
- 5 replies
- 14
- Alenka PrezeljCustomer Success2 mths ago
- Fixed and Solved Issues
- Solved
- Solved
help needed to create url
I am taking a course to create my own course but stuck at this page as there is no facility or cannot find the box to create my new url. Seen video several times.. https://www.openlearning.…
- Sona N
- Sona_N
- 2 mths ago
- 3 replies
- 13
- Alenka PrezeljCustomer Success2 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Tasks Not Counted/No Cert
I have accomplished all the tasks in my course, and the activity bar has listed all the activities completed. I have also received my badge. However, there is one video that simply refuses to be…
- Caroline Phua Yuin Hueii
- Caroline_Phua_Yuin_Hueii
- 2 mths ago
- 2 replies
- 11
- Caroline Phua Yuin Hueii2 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Technical Issues with Comments & Locked Modules
Having some tech issues with my courses: With: https://www.openlearning.com/courses/coach-training-for-beginners/homepage?moduleSet (YR2019COACH1B) My student said she cannot access any of the…
- Reid Ready Training
- Helping new and inspiring coaches develop core skills to become experts in their industry.
- Reid_Ready
- 2 mths ago
- 6 replies
- 25
- Alenka PrezeljCustomer Success2 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Text widgets show plain text in edit/setup mode
Often when editing the contents of a text widget the widget displays in 'plain text' mode – it the font looks like Times New Roman, images/text don't go where they're told etc.…
- Nick Jones
- Nick_Jones
- 10 mths ago
- 5 replies
- 134
- Brooke HahnCustomer Success2 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Mobile App has a "JSON decode" error on login
Upon logging in I get a popup saying that there was a JSON decode error - seems to be trying to decode an HTML response (possibly an HTTP error - e.g. 400 or 500) choking on the first "<" of an…
- David Collien
- David_Collien
- 11 mths ago
- 1 reply
- 111
- Alenka PrezeljCustomer Success2 mths ago
- Fixed and Solved Issues
- Solved
- Solved

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