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Fixed and Solved Issues

See which issues we've resolved and fixed.

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Unable to complete 'Working Memory'
Hi, I have completed all components of this course, yet it says there is only 94% complete...can someone please rectify? Cheers,Sophie
- Sophie Jones
- Sophie_Jones
- 11 days ago
- 1 reply
- 2
- Alenka PrezeljCustomer Success11 days ago
- Fixed and Solved Issues
- Solved
- Solved
Duration of a course
Please help me to know the duration of the course "Fundamentals of Outcome Based Education(Part 1 - OBE) by Dr. Kamran Moosa"
- Porcia L
- Assistant Professor
- Porcia_L
- 2 wk ago
- 1 reply
- 3
- Alenka PrezeljCustomer Success2 wk ago
- Fixed and Solved Issues
- Solved
- Solved
Having issues with sharing video files
Hi. I have been experiencing issues with trying to upload a video file. After uploading the video file, this pop-up window appears. Upon completion, the share file location becomes this and prompts…
- Timothy Ng Weng Yew
- Timothy_Ng_Weng_Yew
- 1 mth ago
- 3 replies
- 9
- Alenka PrezeljCustomer Success3 wk ago
- Fixed and Solved Issues
- Solved
- Solved
Can't upload my five fingers
I have almost done the course of introduction to ecotourism. The last thing to do is to upload my five fingers but I can't post it to my class. The key is missing. How can I do?
- ANDRIAMBOLA Tsiory Mashiyyat
- ANDRIAMBOLA_Tsiory_Mashi
- 3 wk ago
- 1 reply
- 7
- Omnaya OmarCustomer Success3 wk ago
- Fixed and Solved Issues
- Solved
- Solved
OL chat is intermittently missing on course pages
Issue Summary: The OpenLearning chat feature - for students to chat with their class members is missing intermittently on course pages. So far I've found chat is still visible on the OL homepage,…
- Brooke HahnCustomer Success
- Chief Learning Officer
- Brooke_Hahn
- 3 wk ago
- 7
- Fixed and Solved Issues
- Fixed
- Fixed
K-6 supporting students to succeed in literacy
Module 4 video 6 will not play
- Alicia Baines
- Alicia_Baines
- 1 mth ago
- 8 replies
- 19
- Alenka PrezeljCustomer Success4 wk ago
- Fixed and Solved Issues
- Solved
- Solved
Course completion
Sorry to be a pain, but I was completing Mad Paws Pet Sitter Success course and had gotten to the quiz at the end. After answering every question correctly,…
- Amy Smolarek
- Amy_Smolarek
- 1 mth ago
- 3 replies
- 9
- Omnaya OmarCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Data in the Australian Health System
I'm trying to upload a Word document in an assessment module. The assessor has put in an 'Upload File' content box, but when I select the file, and click on 'Open' the file doesn't upload.…
- Kathy Wright
- Kathy_Wright
- 1 mth ago
- 1 reply
- 6
- SuriavarmanCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Completed Course and Passed
I completed whole course and passed quiz but it still says Ive only done 72%. I have gone back and re read everything . Re checked & clicked check on all m th answers etc and it still says 72%…
- Claire Walker
- Claire_Walker
- 1 mth ago
- 5 replies
- 9
- Alenka PrezeljCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Problem Processing Enrolment
Everytime i click on joining the course, it just tells me there is enrolment problems. And that i should contact support. https://gyazo.com/2109ee44ffcea39153ec2e2c2f0d25d0
- Bombrabbit
- Jacob.1
- 1 mth ago
- 1 reply
- 6
- Alenka PrezeljCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Page completion stuck
My page completion is stuck at 89% even though i have finished all other pages.
- Khairul Zaim Mohd Noor
- Khairul_Zaim_Mohd_Noor
- 1 mth ago
- 2 replies
- 5
- SuriavarmanCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Can not move on
Hello, I am having trouble moving on to the next module in the 2019 Summer College Application Essay Workshop. Although I have completed all the previous modules every time I try to move on I get…
- Zoe G Cooper
- Zoe_G_Cooper
- 1 mth ago
- 1 reply
- 5
- Alenka PrezeljCustomer Success1 mth ago
- Fixed and Solved Issues
- Fixed
- Fixed
Can't complete the course
I've posted and answered all the questions but still at the same stage. Incomplete
- Khaili Azali bin mohasni
- Khaili_Azali_bin_mohasni
- 1 mth ago
- 1 reply
- 12
- SuriavarmanCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
PROFILE PICTURE
Hi.. I’m trying to upload my profile picture but all the pictures that I’m including is turning to the left side..I don’t know why! Can you please help me? Thanks
- Lelia Goncalves Leite
- Lelia_Goncalves_Leite
- 1 mth ago
- 3 replies
- 9
- Alenka PrezeljCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Payment issue
I want to purchase the 1 year subscription, but it keeps rejecting even though all my card data entered is correct. Please help. There seems noother method to pay except VISA too.
- Shamsiah Abdul Hamid
- Shamsiah_Abdul_Hamid
- 1 mth ago
- 1 reply
- 9
- Alenka PrezeljCustomer Success1 mth ago
- Fixed and Solved Issues
- Fixed
- Fixed
Unable to log in for Business Statistics course
- Michael Joaquim Rodrigues
- Michael_Joaquim_Rodrigue
- 1 mth ago
- 1 reply
- 4
- SuriavarmanCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
can't see the settings icon for our institution page
Hi normally when I go to the link below there is a setting icon that looks like a gear in the top right corner but it seems to have dissappeared. What is the url for the settings? https://www.…
- Tal Greengard
- Tal_Greengard
- 1 mth ago
- 3 replies
- 9
- SuriavarmanCustomer Success1 mth ago
- Fixed and Solved Issues
- Fixed
- Fixed
I cannot complete course
I have achieved 98 per cent on Minimum Viable Product course . I am only getting 7/8 on opening introduction despite watching video posting a Photo and comment.…
- Ann Delia Marden
- Ann_Delia_Marden
- 2 mths ago
- 6 replies
- 20
- Alenka PrezeljCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Payment not showing on PayPal
Hi. There doesn't seem to be a payment processed from our student who enrolled. No money has come into the account
- Ansari Holistic Healing
- Ansari_Holistic_Healing
- 2 mths ago
- 4 replies
- 15
- Alenka PrezeljCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Health, Medical & Wellness Tourism Issue
Hi, I am having issues completing "Chapter 3 - Quality of Life", it is stuck on 1/2 but it seems there is only one video to watch. Please advise how I can complete this,…
- Aida Salam
- Aida_Salam
- 2 mths ago
- 7 replies
- 19
- Alenka PrezeljCustomer Success2 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
no certificate issued
Hi there my name is radhika I just completed course of PROBLEM SOLVING from UTS but no certificate has been issued, kindly help and please mention in advance on your website whether certification…
- Radhika
- Radhika
- 2 mths ago
- 1 reply
- 12
- Alenka PrezeljCustomer Success2 mths ago
- Fixed and Solved Issues
- Not a Bug
- Not a Bug
Certificate
Hi Team, My name is Radhika and I received my certificate for course AN INTRODUCTION TO ISLAMIC BANKING PRACTICES without the name of INCEIF its no where mentioned its issued from which college or…
- Radhika
- Radhika
- 2 mths ago
- 1 reply
- 9
- Alenka PrezeljCustomer Success2 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Course incomplete
My course on Social and Emotional learning is saying only 87% complete when I have finished all questions etc. Please Help!
- sharryryan
- sharryryan
- 2 mths ago
- 8 replies
- 22
- 2
- SuriavarmanCustomer Success2 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Im stuck on evacuation module quiz I've completed it with the app will not let me move on I've been stuck in this module almost two weeks
- Darren Elston
- Darren_Elston
- 2 mths ago
- 1 reply
- 7
- Alenka PrezeljCustomer Success2 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Student is missing....again
I am not sure why my student keeps dropping from being registered in her course. I see she completed assignments, and obviously has access. She took her exam/assessment, but I don't see her results.…
- Reid Ready Training
- Helping new and inspiring coaches develop core skills to become experts in their industry.
- Reid_Ready
- 2 mths ago
- 5 replies
- 13
- Alenka PrezeljCustomer Success2 mths ago
- Fixed and Solved Issues
- Not a Bug
- Not a Bug

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