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Can not move on
Hello, I am having trouble moving on to the next module in the 2019 Summer College Application Essay Workshop. Although I have completed all the previous modules every time I try to move on I get…
- Zoe G Cooper
- Zoe_G_Cooper
- 1 yr ago
- 5 replies
- 30
- Ronald Silvosafacilitator2 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
The Certificate for Safer Churches won't download.
Please can you help? I keep getting the HTTP error 404 screen whenever I try to download my certificate. I really need this certificate today to finalise an application.
- Sharon Therese Perry
- Sharon_Therese_Perry
- 2 mths ago
- 5 replies
- 10
- Denise Antoniou2 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Problem of getting cert

I cannot get my certificate after completing the course...
- EE SHI MIN
- EE_SHI_MIN.1
- 2 mths ago
- 1 reply
- 10
- Alenka PrezeljCustomer Success2 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Embedded iFrame widget progress
It appears that the embedded iFrame widget completion is not recognised in students' progress. When completion settings are set as 'completed when viewed' (default setting) and students view the…
- Katarina Chmolova
- Katarina_Chmolova
- 3 mths ago
- 7 replies
- 131
- Brooke Hahn2 yrs ago
- Fixed and Solved Issues
- Fixed
- Fixed
Having issues with sharing video files
Hi. I have been experiencing issues with trying to upload a video file. After uploading the video file, this pop-up window appears. Upon completion, the share file location becomes this and prompts…
- Timothy Ng Weng Yew
- Timothy_Ng_Weng_Yew
- 3 mths ago
- 3 replies
- 27
- Alenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
- Solved
- Solved
Super unsafe password making rule
This is disgusting and absurd on an incredible level. How can you prevent the usage of half the alphabet just because they are letters present in my email?…
- CapoFantasma
- CapoFantasma
- 3 mths ago
- 1 reply
- 36
- Alenka PrezeljCustomer Success9 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
"Free to learn" is a confusing label for many institutions who handle payment externally or in an unusual way
My institution handles payment outside of OpenLearning. The student pays on our external system and then we enrol them into our private OpenLearning courses.…
- Melody Wang
- Melody_Wang
- 3 mths ago
- 1 reply
- 121
- 2
- Melody Wang2 yrs ago
- Fixed and Solved Issues
- Fixed
- Fixed
Not Receiving Notifications (Mobile)
OL's mobile app (iOs) doesn't notify me of any updates. I have to manually check within the app everything to see if I missed anything out. Even if there's updates, the app will fail to notify me.…
- Abigail Tan
- Abigail_Tan
- 3 mths ago
- 1 reply
- 43
- SuriavarmanCustomer Success1 yr ago
- Fixed and Solved Issues
- Solved
- Solved
Video cannot working
Dear Open learning team, Can you help me how to solve my problem - my video cannot working. Thank you https://www.openlearning.com/courses/public-health-ldh20102/homepage?moduleSet=Module%207
- Marini binti Ab Rahman
- Marini_binti_Ab_Rahman
- 3 mths ago
- 2 replies
- 77
- Marini binti Ab Rahman2 yrs ago
- Fixed and Solved Issues
- Solved
- Solved
Modules appearing as locked in Courses
A number of users have reported that they cannot access their Learning Activities/Modules. Modules are appearing as locked and display your current Date and Time:…
- Adrian
- Adrian
- 3 mths ago
- 1 reply
- 85
- Marini binti Ab Rahman2 yrs ago
- Fixed and Solved Issues
- Fixed
- Fixed
Mobile App lists modules out of order
- David Collien
- David_Collien
- 3 mths ago
- 111
- Fixed and Solved Issues
- Fixed
- Fixed
Mobile view keyboard unresponsive when trying to make a post.

I was trying to make a text post and suddenly the keyboard stopped being responsive. I'm not sure what causes it, but it seems to happen every time I use the widget.…
- Melody Wang
- Melody_Wang
- 3 mths ago
- 3 replies
- 74
- Paul Jukic1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
Mobile App has a "JSON decode" error on login
Upon logging in I get a popup saying that there was a JSON decode error - seems to be trying to decode an HTML response (possibly an HTTP error - e.g. 400 or 500) choking on the first "<" of an…
- David Collien
- David_Collien
- 3 mths ago
- 1 reply
- 114
- Alenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
- Solved
- Solved
Unable to upload files
I am unable to upload activity files. The issue is the same for any type of file and I have tried with doc, ppt and text.
- Deepa Sira
- Deepa_Sira
- 1 yr ago
- 6 replies
- 32
- Yuni Prihadi Utomo3 mths ago
- Fixed and Solved Issues
- Solved
- Solved
VIDEO IS NOT WORKING
i get a problem at Unit 2 Activity :Add the adjective. the ploblem is the activity cannot complete even i do all the task. the problem at the video one and video two.…
- IZZATI HAZWANI BINTI KHAIRUZAMAN
- IZZATI_HAZWANI_BINTI_KHA
- 3 mths ago
- 7 replies
- 137
- Omnaya OmarCustomer Success2 yrs ago
- Fixed and Solved Issues
- Fixed
- Fixed
Group Import/Export sample files aren't in the right format?

Something is fishy about the sample file I get when I click " Download Sample Files " in the Course Setup > Groups page. This is the file I get: bygroups.…
- Melody Wang
- Melody_Wang
- 3 mths ago
- 98
- 1
- Fixed and Solved Issues
- Fixed
- Fixed
When exporting posts, it's really hard to specify the right page to export from.
I'm trying to export all the student posts from a particular page in my course. However, I have several pages throughout my course that are named the same thing and it is very hard to tell which…
- Melody Wang
- Melody_Wang
- 3 mths ago
- 3 replies
- 106
- 1
- E.2 yrs ago
- Fixed and Solved Issues
- Fixed
- Fixed
Problem Processing Enrolment
Everytime i click on joining the course, it just tells me there is enrolment problems. And that i should contact support. https://gyazo.com/2109ee44ffcea39153ec2e2c2f0d25d0
- Bombrabbit
- Jacob.1
- 3 mths ago
- 1 reply
- 12
- Alenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
- Solved
- Solved
Mr shukri
This part need to fix... they not work propery.. and we all cant finish that course.. The is: IoT.. internet of things
- Mohd shukri bin mat nasir
- Mohd_shukri_bin_mat_nasi
- 3 mths ago
- 2 replies
- 15
- Mohd shukri bin mat nasir1 yr ago
- Fixed and Solved Issues
- Solved
- Solved
Major Platform Issues

Hello Support Team, We have been having major tech issues over the past month or so. At first, it was an issue with the default commnents section. When I created the course,…
- Reid Ready Training
- Helping new and inspiring coaches develop core skills to become experts in their industry.
- Reid_Ready
- 3 mths ago
- 3 replies
- 30
- SuriavarmanCustomer Success1 yr ago
- Fixed and Solved Issues
- Solved
- Solved
Why i don’t have the notes? There are 3 activities that doesn’t have a content and it state “no files have been uploaded yet”.Help me please
- Noraina Fatihah bt affendi
- Noraina_Fatihah_bt_affen
- 3 mths ago
- 3 replies
- 69
- Teuku Emiraldi2 yrs ago
- Fixed and Solved Issues
- Solved
- Solved
Error on the task
I cant get a tick but I have complete all the activities . https://www.openlearning.com/upsilearn/courses/kah1043/teaching_strategies
- NADIA BINTI NORPHIA
- NADIA_BINTI_NORPHIA
- 3 mths ago
- 1 reply
- 70
- Omnaya OmarCustomer Success2 yrs ago
- Fixed and Solved Issues
- Solved
- Solved
Didn't get a tick
https://www.openlearning.com/upsilearn/courses/kav1033/instrumen_untuk_penilaian_seni
- NADIA BINTI NORPHIA
- NADIA_BINTI_NORPHIA
- 3 mths ago
- 2 replies
- 74
- khairulkhairiz2 yrs ago
- Fixed and Solved Issues
- Solved
- Solved
Problem writing in share your thoughts space.
I am having a problem with the tell your own story portion of the workshop in the nomad 2019 summer college application workshop.When I try to write more than a line of text in one of the share your…
- SophiaCooper
- SophiaCooper
- 3 mths ago
- 3 replies
- 27
- Alenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
- Acknowledged Bug
- Acknowledged Bug
Course of Office Administration 1
Dear Sir and Madam, The course of Office Administration 1, Quiz 3 Fill in the blanks with correct answer. The one i already completed, but the result show me is :"please try again!…
- JLYL
- JLYL
- 3 mths ago
- 4 replies
- 105
- 1
- JLYL2 yrs ago
- Fixed and Solved Issues
- Solved
- Solved

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