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Fixed and Solved Issues

See which issues we've resolved and fixed.

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Open learning down?
Is Open Learning down at the moment? We can't access any of our courses, via a computer or via the app.....
- Meg
- Meg
- 4 days ago
- 2 replies
- 9
- Omnaya OmarCustomer Success3 days ago
- Fixed and Solved Issues
- Fixed
- Fixed
unable to turn course online!
Oops! It looks like you haven't completed some steps in the Course Setup Checklist. Please go to Course Setup > Setup Wizard to complete your setup and turn your course online.…
- Joseph Amrith Raj
- Joseph_Amrith_Raj
- 5 mths ago
- 43 replies
- 242
- 2
- Alenka PrezeljCustomer Success5 days ago
- Fixed and Solved Issues
- Solved
- Solved
Mr shukri
This part need to fix... they not work propery.. and we all cant finish that course.. The is: IoT.. internet of things
- Mohd shukri bin mat nasir
- Mohd_shukri_bin_mat_nasi
- 10 days ago
- 2 replies
- 11
- Mohd shukri bin mat nasir8 days ago
- Fixed and Solved Issues
- Solved
- Solved
Matching Widget on Mobile Version
Hello, I am hoping to have my course be available on mobile devices, but the matching widget doesn't seem to work. Is there a fix for this?
- Ali Schuler
- Ali_Schuler
- 9 days ago
- 1 reply
- 6
- Omnaya OmarCustomer Success9 days ago
- Fixed and Solved Issues
- Solved
- Solved
Course announcements
I want to do this: https://help.openlearning.com/t/36pnqp/how-do-i-send-a-course-announcement But I don't have course announcements on my navigation. How do I get this?
- Keryn Mells
- Keryn_Mells
- 13 days ago
- 5 replies
- 13
- Alenka PrezeljCustomer Success11 days ago
- Fixed and Solved Issues
- Solved
- Solved
help needed to create url
I am taking a course to create my own course but stuck at this page as there is no facility or cannot find the box to create my new url. Seen video several times.. https://www.openlearning.…
- Sona N
- Sona_N
- 13 days ago
- 3 replies
- 13
- Alenka PrezeljCustomer Success11 days ago
- Fixed and Solved Issues
- Solved
- Solved
Tasks Not Counted/No Cert
I have accomplished all the tasks in my course, and the activity bar has listed all the activities completed. I have also received my badge. However, there is one video that simply refuses to be…
- Caroline Phua Yuin Hueii
- Caroline_Phua_Yuin_Hueii
- 13 days ago
- 2 replies
- 7
- Caroline Phua Yuin Hueii12 days ago
- Fixed and Solved Issues
- Solved
- Solved
Certificate will not download
No matter how many times I click on the download link, I get “something went wrong” and no certificate. Kenneth Jones
- Kenneth Jones
- Kenneth_Jones
- 2 wk ago
- 2 replies
- 10
- Alenka PrezeljCustomer Success12 days ago
- Fixed and Solved Issues
- Fixed
- Fixed
Technical Issues with Comments & Locked Modules
Having some tech issues with my courses: With: https://www.openlearning.com/courses/coach-training-for-beginners/homepage?moduleSet (YR2019COACH1B) My student said she cannot access any of the…
- Reid Ready Training
- Helping new and inspiring coaches develop core skills to become experts in their industry.
- Reid_Ready
- 2 wk ago
- 6 replies
- 24
- Alenka PrezeljCustomer Success13 days ago
- Fixed and Solved Issues
- Solved
- Solved
Text widgets show plain text in edit/setup mode
Often when editing the contents of a text widget the widget displays in 'plain text' mode – it the font looks like Times New Roman, images/text don't go where they're told etc.…
- Nick Jones
- Nick_Jones
- 8 mths ago
- 5 replies
- 134
- Brooke HahnCustomer Success3 wk ago
- Fixed and Solved Issues
- Solved
- Solved
Mobile App has a "JSON decode" error on login
Upon logging in I get a popup saying that there was a JSON decode error - seems to be trying to decode an HTML response (possibly an HTTP error - e.g. 400 or 500) choking on the first "<" of an…
- David Collien
- David_Collien
- 10 mths ago
- 1 reply
- 111
- Alenka PrezeljCustomer Success3 wk ago
- Fixed and Solved Issues
- Solved
- Solved
Thumbnails are Blurry
Thumbnails are always pixelated - not matter what! 😱
- Rommany OSullivanfacilitator
- Graphic Designer
- Rommany_OSullivan
- 1 yr ago
- 6 replies
- 156
- 1
- Alenka PrezeljCustomer Success3 wk ago
- Fixed and Solved Issues
- Fixed
- Fixed
When I delete a comment, the replies to that comment appear to become attached to the comment above the deleted comment.
See video: - I delete comment 1. - Replies of comment 1 appear to become replies of comment 2. - If there is no comment 2, the replies just float, unattached to anything.…
- Melody Wang
- Melody_Wang
- 7 mths ago
- 2 replies
- 95
- Melody Wang3 wk ago
- Fixed and Solved Issues
- Fixed
- Fixed
the courses
Hello everyone, I am Nath. Could you tell me why some courses are unavailable Thank you very much for your answer. Nath (Belgium).
- nath
- nath
- 1 mth ago
- 4 replies
- 27
- nath3 wk ago
- Fixed and Solved Issues
- Solved
- Solved
Mobile view keyboard unresponsive when trying to make a post.
I was trying to make a text post and suddenly the keyboard stopped being responsive. I'm not sure what causes it, but it seems to happen every time I use the widget.…
- Melody Wang
- Melody_Wang
- 5 mths ago
- 3 replies
- 69
- Paul Jukic3 wk ago
- Fixed and Solved Issues
- Fixed
- Fixed
Glitch in assessment
The system is marking this as incorrect. I have tried typing in all lower case, switching the answers around, refreshing.
- Jodi Small
- Jodi_Small
- 3 wk ago
- 4 replies
- 5
- Alenka PrezeljCustomer Success3 wk ago
- Fixed and Solved Issues
- Solved
- Solved
participants cannot post comments
Hi there openlearning. I'm aware that my colleague Kevin O'Gorman currently has a ticket with this issue but we've decided that I will take over talking to you if that's ok?…
- Tal Greengard
- Tal_Greengard
- 4 mths ago
- 11 replies
- 77
- Alenka PrezeljCustomer Success3 wk ago
- Fixed and Solved Issues
- Solved
- Solved
Code Club in the Classroom
Hi, I can't complete module 1 - introduction in code club in the classroom. I can enter in my name, school, etc and answer the second part (where I need to answer 3 questions) but when I try to hit…
- Stephanie Sun
- Stephanie_Sun
- 3 wk ago
- 4 replies
- 8
- Alenka PrezeljCustomer Success3 wk ago
- Fixed and Solved Issues
- Solved
- Solved
Our course that we put up now not available
Hi there. We have course for our staff - when we click on the course it says we don't have permission to view. We paid for the new subscription. Any help?
- Sophie Potter
- Sophie_Potter
- 3 wk ago
- 1 reply
- 12
- Alenka PrezeljCustomer Success3 wk ago
- Fixed and Solved Issues
- Solved
- Solved
No Activities tab
Hi there. I cannot see the usual "Learning Activities" tab in some of my courses including for example: https://www.openlearning.com/aisnsw/courses/familiarisation-pdhpe/HomePage
- Tal Greengard
- Tal_Greengard
- 1 mth ago
- 2 replies
- 7
- Tal Greengard1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Course problem
I have several classes in my course. Most of them have an activation code, but there are also paid classes. When I give people the link, so they can use their activation code,…
- Keryn Mells
- Keryn_Mells
- 1 mth ago
- 2 replies
- 13
- Keryn Mells1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Assignments that require submission of a picture
There seems to be an issue with assignments where you're uploading a picture with an optional description. In two assignments of this type, I press submit and it just never goes through.…
- Lizz Bohl
- Lizz_Bohl
- 1 mth ago
- 3 replies
- 8
- Omnaya OmarCustomer Success1 mth ago
- Fixed and Solved Issues
- No Fix Planned
- No Fix Planned
Enrolment
Hi there, I just found this website and try to get an enrolment, but it seems like Im unable to do so. Kindly explain to me why, Thank you 😎
- Nur Faridah binti Rosli
- Nur_Faridah_binti_Rosli
- 1 mth ago
- 3 replies
- 10
- Alenka PrezeljCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Course unavailable
Hello, can i know why some course are currently unavailable?
- Aina Shazween
- Aina_Shazween
- 1 mth ago
- 3 replies
- 14
- Alenka PrezeljCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Introductory Japanese Language (Level I)
I finished the activity of Leisure in section "Basho/Tokoro Places / Vocabularies of places" but the lesson is stil "Incomplete". Can you help me with this? Thank you
- Santiago Maeck
- Santiago_Maeck
- 1 mth ago
- 3 replies
- 13
- SuriavarmanCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved

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