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Students unable to join a course with a correct activation code
Reported by Sophea The 🐛👸🏻 Course affected: https://www.openlearning.com/mylearningservices/courses/online-onboarding/ Issue / Sophia's report: The course has classes setup with access code.…
- Alenka PrezeljCustomer Success
- Customer Support Team
- Alenka_Prezelj
- 2 days ago
- 2 replies
- 10
- Alenka PrezeljCustomer Successyesterday
- Fixed and Solved Issues
- Solved
- Solved
Panapto Context ID
front ID: cnv_9j4ftjj Reported by NurHashimah from Segi The portal that has Panapto integration: https://www.openlearning.com/segiuniversity/ The issue as explained by the client:…
- SuriavarmanCustomer Success
- Customer Experience Advocate
- Suriavarman
- 2 wk ago
- 8
- Fixed and Solved Issues
- Fixed
- Fixed
I didn't received the certificate of "Hemah Bicara hemat Belanja". Please help me...
- NG SUK YING
- NG_SUK_YING
- 5 mths ago
- 2 replies
- 29
- NAJDAH BTAHMAD1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Course staff appear in Student assessment list
Reported by Maro Alwan, UNSW cnv_91bujtb What happens: course staff appear on the student assessment list: https://www.openlearning.com/unswglobal/courses/foundation-english/ class f10-4 The option…
- Alenka PrezeljCustomer Success
- Customer Support Team
- Alenka_Prezelj
- 1 mth ago
- 1 reply
- 4
- Alenka PrezeljCustomer Success1 mth ago
- Fixed and Solved Issues
- Fixed
- Fixed
Some weekly components not realising that they're finished
There are some components each week that do not show that I have finished them - for example: the Week 6 checklist. It says I havent finished it, when obviously i have.…
- Timothy Walker
- Timothy_Walker
- 1 mth ago
- 4 replies
- 12
- SuriavarmanCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Feedback
I am unable to give the feedback as there is no functioning on that page or sentence and i am unable tot compelete my last step of course hence umable to get my certificate even i give the gratitude…
- Mahima Singh
- Mahima_Singh
- 1 mth ago
- 1 reply
- 9
- Alenka PrezeljCustomer Success1 mth ago
- Fixed and Solved Issues
- Answered
- Answered
Where my certificate?
I have completed my course but no certificate to me. I find anywhere many time.
- LAU AI MEE
- LAU_AI_MEE
- 5 mths ago
- 2 replies
- 15
- 2
- LIANHUI YANG1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Need help
My knowledge check is not, open so what should I do
- Kartikeya Sharma
- Kartikeya_Sharma
- 1 mth ago
- 6 replies
- 13
- Kirth Davis1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Please reissue certificate using my full name
- Devi Majumdar
- Personal Trainer
- Devi
- 1 mth ago
- 1 reply
- 6
- Alenka PrezeljCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Need help
I've submitted my assignment so many times but my progress is not leveled up it still shows that it is not completed. I'm facing this problem in "Mastering your personal and professional growth"…
- Anika Tabassum Promi
- Anika_Tabassum_Promi
- 1 mth ago
- 2 replies
- 11
- Anika Tabassum Promi1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Can't complete certain parts of the course even though I've done them and passed assessment
- James Eugene Hahn
- James_Eugene_Hahn
- 1 mth ago
- 1 reply
- 13
- Shannen Bradfordfacilitator1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
PROBLEM WITH SOAL SELIDIK PAGE
Finished all parts in the Kursus Hemah Bicara Hemah Belanja under AKPK but my 'soal selidik' part seem not to have been registered by system although I got feedback saying 'Your response has been…
- RAMAN AL KRISHNAN
- RAMAN_AL_KRISHNAN
- 1 mth ago
- 1 reply
- 4
- Alenka PrezeljCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Enrolling Students via email
Email not being received by students.
- Rudy Pilotto
- Director
- Rudy_Pilotto
- 1 mth ago
- 1 reply
- 5
- Alenka PrezeljCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
Tidak berjaya
Kenapa selalu sekat beberapa kali. 93% complete,no friendly user
- TAN ANG HIA
- TAN_ANG_HIA
- 4 mths ago
- 5 replies
- 25
- Ronald Silvosafacilitator2 mths ago
- Fixed and Solved Issues
- Answered
- Answered
When I upload files from Microsoft word/google docs, this happens.
- Nur Adyana Abdul Hady
- Nur_Adyana_Abdul_Hady
- 2 mths ago
- 1 reply
- 6
- Alenka PrezeljCustomer Success2 mths ago
- Fixed and Solved Issues
- Process Solution Pending
- Process Solution Pending
Exporting data - pre-enrolment information
The export data section does not provide an option to export pre-enrolment information. How do I export these?
- Martial Arts Industry Association
- Martial_Arts_Industry_As
- 2 mths ago
- 1 reply
- 19
- Alenka PrezeljCustomer Success2 mths ago
- Fixed and Solved Issues
- Process Solution Pending
- Process Solution Pending
Progress percentage problem
I have already answered and posted my answer but my progression is still not complete. Why?
- Nur Farhana Hasiri
- Nur_Farhana_Hasiri
- 5 mths ago
- 11 replies
- 86
- Alenka PrezeljCustomer Success2 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Unable to complete the course
I cannot open Modul 3: Asas meminjam, bahagian kuiz
- Mohd Ezham bin Mohd Taib
- Mohd_Ezham_bin_Mohd_Taib
- 4 mths ago
- 4 replies
- 50
- 2
- Ronald Silvosafacilitator2 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Payment
Hi, saya telah buat bayaran untuk Interpersonal and Human Relations atas nama Muhamad Azim Syafiq. Tapi tiada response dari server. Macam mana ya? Duit telah dipotong dari account bank.
- MUHAMAD AZIM SYAFIQ BIN MOHAMAD NOOR
- MUHAMAD_AZIM_SYAFIQ
- 2 mths ago
- 1 reply
- 12
- SuriavarmanCustomer Success2 mths ago
- Fixed and Solved Issues
- Answered
- Answered
Certificate Unavailable After Completed The Course
Before I joined the course of Introductory Japanese Language Level 1 1https://www.openlearning.com/courses/introductory-japanese-language-level ,it offer the certificate of completion of the course.…
- Nur Fatihaq Binti Jaapar
- Nur_Fatihaq_Binti_Jaapar
- 2 mths ago
- 1 reply
- 12
- Alenka PrezeljCustomer Success2 mths ago
- Fixed and Solved Issues
- Answered
- Answered
quiz cannot open . please help. also difficult to drag
- Mohamed Ashraf Bin Mohamed Ali
- Mohamed_Ashraf_Bin_Moham
- 2 mths ago
- 1 reply
- 6
- Alenka PrezeljCustomer Success2 mths ago
- Fixed and Solved Issues
- Process Solution Pending
- Process Solution Pending
Quiz cant be opened
Cannot open the quiz so I cant complete the course.
- SHAHRIN ABDULLAH
- SHAHRIN_ABDULLAH
- 2 mths ago
- 1 reply
- 8
- Alenka PrezeljCustomer Success2 mths ago
- Fixed and Solved Issues
- Process Solution Pending
- Process Solution Pending
Answered all the questions but it still shown as completed 5/6
I already answered all the questions in topic 4 but it doesn't give me a 6/6 completed.
- Celine Loh Qian Lin
- Celine_Loh_Qian_Lin
- 8 mths ago
- 3 replies
- 19
- Alenka PrezeljCustomer Success3 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Got 404 calling GET https://api.openlearning.com/v2.1/users/, expected 2xx.
Getting this error for step find user by Email address
- Sydney School of Entrepreneurship
- Sydney_School_of_Entrepr
- 3 mths ago
- 1 reply
- 6
- Alenka PrezeljCustomer Success3 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Certificate of completion
Good day I finished all the activities you wished to do..but at the end I can't get the certificate of completion.because I've seen that my final requirements to be verified is now pending...…
- GRACE CURATCHIA
- GRACE_CURATCHIA
- 3 mths ago
- 2 replies
- 22
- Alenka PrezeljCustomer Success3 mths ago
- Fixed and Solved Issues
- Solved
- Solved

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