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Can not move on
Hello, I am having trouble moving on to the next module in the 2019 Summer College Application Essay Workshop. Although I have completed all the previous modules every time I try to move on I get…
Zoe G Cooper
Zoe_G_Cooper
1 yr ago
5
replies
30
Ronald Silvosa
facilitator
2 mths ago
Fixed and Solved Issues
Fixed
Fixed
The Certificate for Safer Churches won't download.
Please can you help? I keep getting the HTTP error 404 screen whenever I try to download my certificate. I really need this certificate today to finalise an application.
Sharon Therese Perry
Sharon_Therese_Perry
2 mths ago
5
replies
10
Denise Antoniou
2 mths ago
Fixed and Solved Issues
Solved
Solved
Problem of getting cert
I cannot get my certificate after completing the course...
EE SHI MIN
EE_SHI_MIN.1
2 mths ago
1
reply
10
Alenka Prezelj
Customer Success
2 mths ago
Fixed and Solved Issues
Solved
Solved
Embedded iFrame widget progress
It appears that the embedded iFrame widget completion is not recognised in students' progress. When completion settings are set as 'completed when viewed' (default setting) and students view the…
Katarina Chmolova
Katarina_Chmolova
3 mths ago
7
replies
131
Brooke Hahn
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
Having issues with sharing video files
Hi. I have been experiencing issues with trying to upload a video file. After uploading the video file, this pop-up window appears. Upon completion, the share file location becomes this and prompts…
Timothy Ng Weng Yew
Timothy_Ng_Weng_Yew
3 mths ago
3
replies
27
Alenka Prezelj
Customer Success
1 yr ago
Fixed and Solved Issues
Solved
Solved
Super unsafe password making rule
This is disgusting and absurd on an incredible level. How can you prevent the usage of half the alphabet just because they are letters present in my email?…
CapoFantasma
CapoFantasma
3 mths ago
1
reply
36
Alenka Prezelj
Customer Success
9 mths ago
Fixed and Solved Issues
Fixed
Fixed
"Free to learn" is a confusing label for many institutions who handle payment externally or in an unusual way
My institution handles payment outside of OpenLearning. The student pays on our external system and then we enrol them into our private OpenLearning courses.…
Melody Wang
Melody_Wang
3 mths ago
1
reply
121
2
Melody Wang
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
Not Receiving Notifications (Mobile)
OL's mobile app (iOs) doesn't notify me of any updates. I have to manually check within the app everything to see if I missed anything out. Even if there's updates, the app will fail to notify me.…
Abigail Tan
Abigail_Tan
3 mths ago
1
reply
43
Suriavarman
Customer Success
1 yr ago
Fixed and Solved Issues
Solved
Solved
Video cannot working
Dear Open learning team, Can you help me how to solve my problem - my video cannot working. Thank you https://www.openlearning.com/courses/public-health-ldh20102/homepage?moduleSet=Module%207
Marini binti Ab Rahman
Marini_binti_Ab_Rahman
3 mths ago
2
replies
77
Marini binti Ab Rahman
2 yrs ago
Fixed and Solved Issues
Solved
Solved
Modules appearing as locked in Courses
A number of users have reported that they cannot access their Learning Activities/Modules. Modules are appearing as locked and display your current Date and Time:…
Adrian
Adrian
3 mths ago
1
reply
85
Marini binti Ab Rahman
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
Mobile App lists modules out of order
David Collien
David_Collien
3 mths ago
111
Fixed and Solved Issues
Fixed
Fixed
Mobile view keyboard unresponsive when trying to make a post.
I was trying to make a text post and suddenly the keyboard stopped being responsive. I'm not sure what causes it, but it seems to happen every time I use the widget.…
Melody Wang
Melody_Wang
3 mths ago
3
replies
74
Paul Jukic
1 yr ago
Fixed and Solved Issues
Fixed
Fixed
Mobile App has a "JSON decode" error on login
Upon logging in I get a popup saying that there was a JSON decode error - seems to be trying to decode an HTML response (possibly an HTTP error - e.g. 400 or 500) choking on the first "<" of an…
David Collien
David_Collien
3 mths ago
1
reply
114
Alenka Prezelj
Customer Success
1 yr ago
Fixed and Solved Issues
Solved
Solved
Unable to upload files
I am unable to upload activity files. The issue is the same for any type of file and I have tried with doc, ppt and text.
Deepa Sira
Deepa_Sira
1 yr ago
6
replies
32
Yuni Prihadi Utomo
3 mths ago
Fixed and Solved Issues
Solved
Solved
VIDEO IS NOT WORKING
i get a problem at Unit 2 Activity :Add the adjective. the ploblem is the activity cannot complete even i do all the task. the problem at the video one and video two.…
IZZATI HAZWANI BINTI KHAIRUZAMAN
IZZATI_HAZWANI_BINTI_KHA
3 mths ago
7
replies
137
Omnaya Omar
Customer Success
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
Group Import/Export sample files aren't in the right format?
Something is fishy about the sample file I get when I click " Download Sample Files " in the Course Setup > Groups page. This is the file I get: bygroups.…
Melody Wang
Melody_Wang
3 mths ago
98
1
Fixed and Solved Issues
Fixed
Fixed
When exporting posts, it's really hard to specify the right page to export from.
I'm trying to export all the student posts from a particular page in my course. However, I have several pages throughout my course that are named the same thing and it is very hard to tell which…
Melody Wang
Melody_Wang
3 mths ago
3
replies
106
1
E.
2 yrs ago
Fixed and Solved Issues
Fixed
Fixed
Problem Processing Enrolment
Everytime i click on joining the course, it just tells me there is enrolment problems. And that i should contact support. https://gyazo.com/2109ee44ffcea39153ec2e2c2f0d25d0
Bombrabbit
Jacob.1
3 mths ago
1
reply
12
Alenka Prezelj
Customer Success
1 yr ago
Fixed and Solved Issues
Solved
Solved
Mr shukri
This part need to fix... they not work propery.. and we all cant finish that course.. The is: IoT.. internet of things
Mohd shukri bin mat nasir
Mohd_shukri_bin_mat_nasi
3 mths ago
2
replies
15
Mohd shukri bin mat nasir
1 yr ago
Fixed and Solved Issues
Solved
Solved
Major Platform Issues
Hello Support Team, We have been having major tech issues over the past month or so. At first, it was an issue with the default commnents section. When I created the course,…
Reid Ready Training
Helping new and inspiring coaches develop core skills to become experts in their industry.
Reid_Ready
3 mths ago
3
replies
30
Suriavarman
Customer Success
1 yr ago
Fixed and Solved Issues
Solved
Solved
Why i don’t have the notes? There are 3 activities that doesn’t have a content and it state “no files have been uploaded yet”.Help me please
Noraina Fatihah bt affendi
Noraina_Fatihah_bt_affen
3 mths ago
3
replies
69
Teuku Emiraldi
2 yrs ago
Fixed and Solved Issues
Solved
Solved
Error on the task
I cant get a tick but I have complete all the activities . https://www.openlearning.com/upsilearn/courses/kah1043/teaching_strategies
NADIA BINTI NORPHIA
NADIA_BINTI_NORPHIA
3 mths ago
1
reply
70
Omnaya Omar
Customer Success
2 yrs ago
Fixed and Solved Issues
Solved
Solved
Didn't get a tick
https://www.openlearning.com/upsilearn/courses/kav1033/instrumen_untuk_penilaian_seni
NADIA BINTI NORPHIA
NADIA_BINTI_NORPHIA
3 mths ago
2
replies
74
khairulkhairiz
2 yrs ago
Fixed and Solved Issues
Solved
Solved
Problem writing in share your thoughts space.
I am having a problem with the tell your own story portion of the workshop in the nomad 2019 summer college application workshop.When I try to write more than a line of text in one of the share your…
SophiaCooper
SophiaCooper
3 mths ago
3
replies
27
Alenka Prezelj
Customer Success
1 yr ago
Fixed and Solved Issues
Acknowledged Bug
Acknowledged Bug
Course of Office Administration 1
Dear Sir and Madam, The course of Office Administration 1, Quiz 3 Fill in the blanks with correct answer. The one i already completed, but the result show me is :"please try again!…
JLYL
JLYL
3 mths ago
4
replies
105
1
JLYL
2 yrs ago
Fixed and Solved Issues
Solved
Solved
1
2
3
4
5
22
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