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log in issue
I have logged in to the platform. Then I clicked the notifications tags. I was automatically logged out and go to the log in and password page.
- Fixed
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Page not completed several times
I've had this issue a few times and normally it's because I need to resubmit something on the course because something on the page has updated since I submitted it last.…
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Not accepting response
Drag and drop keeps giving a "NOT QUITE CORRECT, PLEASE TRY AGAIN" error. I have put the same answers as friends who have gotten it correct. How do I fix this?
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Unable to access my class
unable to access my class
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Didn't get the certificate
Didn't get the certificate. The course was complete 100%
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Cannot finish my course
I am not able to complete my courses and not able to view videos it display the video is private how can I finish it
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Course wont register completion
Hi, I've been trying for the past month to complete the ANU rights, relationships, and respect course located here: https://www.openlearning.com/anu/courses/rights-relationships-and-respect however,…
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Unable to access contents
Hello, Ive purchased a course and I cannot log in - using the App I get the spinning loading message and on desktop it doesnt look like I purchased it. I definitely got charged
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Assessment
How to complete the assessment section? I did answered the assessment but having 4 incorrect answers. I cannot complete my e-learning as of now.
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Anglican Safe Ministries Training
I am completing the course on a laptop, using Chrome as the browser. When I finish a section there is clearly a checklist that I need to complete. Unfortunately, the checklist is unreadable,…
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can't play videos
I want to ask why I can't play videos on my browser? I had updated the browser to the latest version and cleared the caches as well, but it didn't work. please fix this issue. thank you in advance.
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The activities do not load
Hi. I have problems with my course. I have refreshed my page countless times, and after checking, I have no connection problem. But the activities do not load and my course administrator can't seem…
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Students complete the course without attempting all the activities
Hi support team. I have a course named blood grouping and the principle of blood transfusion that was created in 2019. I set the completion settings as students must view or post the answer for each…
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Class recording
Hi, i can't seems to access class recording. please help
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CANNOT COMPLETE QUIZ
Hi, im unable to complete the courses because of this matter. i have check the answer so many times and i already got it right. but still the status need me to try again.…
- Answered
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LEanosity widget and "initialising tracking"
Hi, the learnosity widget to complete the course at Learnosity widget - Negotiation Fundamentals - UNSW Australian Graduate School of Management - OpenLearning isn't working. It won't let me resume.…
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not able to submit my ans
i have been taking managing income and expenditure course and i am not able to submit my thoughts for module 3.3 so because of that i am not getting g my certificate
- Answered
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Cannot download certificate
Hi I cannot download my certificate after finishing my course. Pls help. Tq
- Answered
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certificate
i have completed my AKPK course but my certificate is missing. i don't know how to go about.
- Answered
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Certificate Issue
I have completed my Utilising Mixed Reality Technology in Education course but haven't received any certificate. Kindly look into the matter. Thank you.
- Answered
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loading page
Hi, I have a problem loading page when I try to enter the course, it's pending for some time and nothing happens at the end. I have tried enter the course from Android, Mac OS and Windows...…
- Answered
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Change primary email address
I have to update my primary email address due to a change to a new email address but I accidentally made a new account using the new email address, so I can't update it because there is an account by…
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can't access program verification code expired
learner cannot access course, has received message that their verification code has expired. I am running the course and have changed nothing
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groups function
When adding comments and images using the groups function- teachers can still not move forward unless they post individually as well.
Content aside
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Fixed and Solved IssuesSee which issues we've resolved and fixed.