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my completion rate dropped by itself?!
yesterday I completed my online course to 99% (I couldn't finish it because the personal interview questions got stuck at 26/27 - even though I had answered ALL the questions).…
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Can't click on lefthand navigation tabs
When I click on lefthand navigation tabs (NOT including Learning Activities module set), I get this error. Happens across courses and across user accounts (for both students and course admins).
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Audio rendering issue
For the "play audio file" widget, in Chrome, the filename is being cut off. we see the top half of the text but not the button half (image attached). For what it's worth,…
- Fixed
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DELETED
Whilst adding a text block ALL the blocks below were deleted, they were rendered as empty text blocks, ie no text. The entire plan for the course was deleted. Have to start again.
- Fixed
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Can't get past requirement for UitM State Campus
I responded to the question: Are you a Malaysian student = answer "No". Then there's a dialogue box to respond to 'UiTM State Campus - I'm trying to start the free introductory Japanese course.…
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Share File widget: Unable to upload video file
A user reported that in her course, she was not able to upload video files into the Share File widget. I was able to replicate this issue. When trying to upload the video files,…
- Fixed
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video not working
It's really disappointing that no action has been taken on my problem which i told you before 15 days. Just because of that problem i am not able to complete my course.…
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Enquiry about Certificate
I have completed Digital Electronic course before one month but still not able to generate the completed certificate. Kindly help me out as soon as possible.
- Solved
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Failed to upload file due to the restriction
Im having problem in uploading pdf files. Previously there is no issue on this but now it says 'access to this page is restricted'. May i know why? Im the administrator for the page but my access is…
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Share widgets set to private share settings not displaying in Gallery
When a share widget is set up as Author and Teacher only in Share Settings, posts aren't displaying in the gallery for students after posting. After refreshing the page,…
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App isn't working
Hi, I downloaded the app to test my new course as a test-student using a different email address. The course works fine on the phones browser. But it doesn't work using the app.…
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Having Join In issues & Setting Specific Access Dates
Good Day! I finally published my course. Very excited and my student is too! Unfortunately, we are running into a few issues. It could be how I'm configuring dates or sign in,…
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Communication
All comments that Pru makes to other participants come through on my course and are clogging up my email.
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Having Join In issues & Setting Specific Access Dates
Good Day! I finally published my course. Very excited and my student is too! Unfortunately, we are running into a few issues. It could be how I'm configuring dates or sign in,…
- Solved
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Introduction
I have a problem in uploading photo, I've clicked the upload button but then nothing comes out.
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Dragging widgets on a page not working
Can't drag widgets on a page. Tested in Chrome and Safari. BUFF-2529
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Issue deleting files from file widget
A user reported that they were not able to delete files from the file widget in their course. When they click "remove" next to the file, they are prompted with a message that reads "delete undefined?…
- Fixed
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Text popup blocking View button
Hello there! When mousing over a page thumbnail in Edit mode, a small block of text pops up and blocks the 'View' button meaning it can't be clicked (see image).…
- Fixed
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Course Content Inaccessable
I have enrolled in a course but I don't seem to be able to access the content. Is this course still available?
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Error 500 when trying to add widgets
When trying to add widgets, some user/s are experiencing an Error 500. BUFF-2434
- Fixed
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Community Guidelines
The link at the footer of the Community / Report an issue goes nowhere https://help.openlearning.com/t/q5jlka/help-community-guidelines
- Solved
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Page title centre-aligning instead of left-aligning
Page titles are normally left-aligned. In Chrome and Firefox, page titles are now centred. They are loading left-aligned as normal in Safari.
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Problem with Widget- Matching
Hi there to OpenLearning Technical Support: Been trying out the matching widget for one of my activities online and am running into problems. Issues are as follows: 1.…
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Course Leader pictures vs Participant pictures
As course leader, I want my profile picture to be next to the questions and prompts, and for the participants' profile picture to be next to their answers and responses.…
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"Save changes" button in page settings not working
In Page Settings, when clicking the 'Save Changes' Button, the button doesn't do anything. I've tested using Google Chrome and Safari in different courses and I can replicate this with my…
- Fixed
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Ask the CommunityAsk or answer a question in the community space.
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Report an IssueHelp us improve the OpenLearning experience by reporting bugs and issues.
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Suggest a FeatureYour suggestions help us spot trends and design for the future. We'll update you if we make something related to your suggestion.
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Suggest an App for the App MarketplaceWe value your input and love hearing your ideas about apps that will extend the functionality of our platform for you. Please keep in mind that this board is primarily for collecting interest and gauging user preferences. While we strive to consider all suggestions, it's important to note that we may not be able to implement every idea.
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Fixed and Solved IssuesSee which issues we've resolved and fixed.