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my completion rate dropped by itself?!
yesterday I completed my online course to 99% (I couldn't finish it because the personal interview questions got stuck at 26/27 - even though I had answered ALL the questions).…
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Navigation menu disappears in some courses
The menu items on the side bar seem to change every time I refresh: https://www.openlearning.com/courses/twice https://www.openlearning.com/courses/fbd101 See comments thread BUFF-2433
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Issue regarding progress
I received complaints from a student (User’s name: smskb ooi) who is frustrated as despite completing all the tasks required his status of progress isn’t updated.…
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502 Bad Gateway Issue
I am an administrator for this course, and several students have been having issues accessing the assignments we have posted for them. This is the error message I have received whenever attempting…
- Fixed
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Mobile App has a "JSON decode" error on login
Upon logging in I get a popup saying that there was a JSON decode error - seems to be trying to decode an HTML response (possibly an HTTP error - e.g. 400 or 500) choking on the first "<" of an…
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Issue deleting files from file widget
A user reported that they were not able to delete files from the file widget in their course. When they click "remove" next to the file, they are prompted with a message that reads "delete undefined?…
- Fixed
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Audio rendering issue
For the "play audio file" widget, in Chrome, the filename is being cut off. we see the top half of the text but not the button half (image attached). For what it's worth,…
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Petcloud online learning
I am stuck at 98% and it’s saying I haven’t completed the first section which I have?
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Module created under content suddenly not appear or "hang"
I have spent hours to create module and it's sub-topic together with the learning activities for each sub-topic. I always click the button "done" and "save and exit" after finished upload or key in…
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openlearning 1.0 issues
Hi there openlearning On the page below, which is a "check yourself off" the button to check yourself off doesn't display. When I try to edit to page and click "set up check yourself off" I get a…
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When exporting posts, it's really hard to specify the right page to export from.
I'm trying to export all the student posts from a particular page in my course. However, I have several pages throughout my course that are named the same thing and it is very hard to tell which…
- Fixed
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problems loading content
In the last month my students have had problems with the page, there is no load and often it is not allowed to upload documents. And Today I try to get in to see the tasks sent to me I get a message…
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Incorrect completion bar
Why does the bar in the top right say I have only completed 93%of the week's work and why won't module 1E accept my completion of this unit? I have received an email to say the unit is completed
- Solved
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No video in certain chapter.
My internet connection is totally okay as you can see below. This happens for almost few months already. Please fix it...
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Next and Previous navigation not working
Hi there. Today I notice that in our openlearning 2.0 courses the next and previous navigation at the bottom of all activities is not visible. I have checked that we have the correct setting in…
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When I delete a comment, the replies to that comment appear to become attached to the comment above the deleted comment.
See video: - I delete comment 1. - Replies of comment 1 appear to become replies of comment 2. - If there is no comment 2, the replies just float, unattached to anything.…
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Linking Issues
Making a link is easy I've never had an issue. However, with this course when I send my student an invite and they register for the class and click on join course it takes them to a page that is…
- Fixed
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Students are confused about not receiving e-mail alerts
Would it be possible to temporarily disable the " “Send me an email when I get a notification” button? Or have a page with this kind of "news" letting people know about such issues.
- Solved
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Cannot issue certificate (502 Bad Gateaway)
Hi team, This issue was received from Teacher Linda. She is the one of the course admin for this course. English for TVET : Product and Services I'm able to replicate her issue in this course only.…
- Fixed
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Modules appearing as locked in Courses
A number of users have reported that they cannot access their Learning Activities/Modules. Modules are appearing as locked and display your current Date and Time:…
- Fixed
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Group Import/Export sample files aren't in the right format?
Something is fishy about the sample file I get when I click "Download Sample Files" in the Course Setup > Groups page. This is the file I get: bygroups.…
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Can't access my course
I have been trying to access my course without success. This was the instruction: First time on OpenLearning? Click on the Learning Activities tab in the side bar to access the course content and…
- Solved
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