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Unable to upload audio file

IMG_4583

5 replies

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    • Customer Success and Onboarding Associate
    • Ferry_Darmadi
    • 3 mths ago
    • Reported - view

    Hi Mashudu,

    Thanks for getting in touch.

    Could you please share the page link where you can't upload the audio file and if possible also a screenshot of the error message that you are seeing?

    Many thanks.

    • Mashudu_Neshehe
    • 3 mths ago
    • Reported - view

    Hi Ferry I had attached an image of the error I am getting above. I’m using the OpenLearning App on my phone 

    IMG_4583
      • Customer Success and Onboarding Associate
      • Ferry_Darmadi
      • 3 mths ago
      • Reported - view

       

      Thanks for sharing the image. Could you please confirm the file extension or the complete file name that you are trying to upload?

      • Mashudu_Neshehe
      • 3 mths ago
      • Reported - view

      I recorded it on my phone just an audio clip of something I do that is weird. Part of my Intro to psychology course 

      Get to know Mash
      • Customer Success and Training Specialist
      • Balasandar
      • 3 mths ago
      • Reported - view

       Hi, the file is in M4A format, a supported file type. Can you please let me know which mobile device you are using? Is it IOS or Android? Also, can you upload using your web browser (Chrome or any other browser)? We are trying to figure out the root cause. Let us know how this goes. Thank you.

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  • 3 mths agoLast active
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