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The videos are not working

The videos in my course aren't working - is there any troubleshooting for this? They worked for me before so I know it's not my computer or software. 

5 replies

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    • Customer Success and Onboarding Associate
    • Ferry_Darmadi
    • 1 yr ago
    • Reported - view

    Hi Jess,

    Thanks for getting in touch.

    Could you please share the page link or the course name and the page name/title so I could take a look?

    Many thanks.

    • Jess_Snell
    • 1 yr ago
    • Reported - view

    Becoming Mathematicians: Big Ideas to a strong start 

      • Customer Success & Onboarding Advocate
      • Diane_Luchavez
      • 1 yr ago
      • Reported - view

      Jess Snell Hi there, I'm sorry for this inconvenience. Can you please share the page link where this video is in so I can check? 

    • Jess_Snell
    • 1 yr ago
    • Reported - view

    Any videos in this course aren't working for me https://www.openlearning.com/nswmathsstrategypl/courses/big-ideas-to-start-strong/module-2/2-2-welcome-lets-play/?cl=1 thanks so much for your help.

      • Customer Success & Onboarding Advocate
      • Diane_Luchavez
      • 1 yr ago
      • Reported - view

      Jess Snell The videos work from my end. On the page that you sent, the video works as well. Please make sure to disable any pop-up blockers on your browser, clear cache and cookies, and refresh your browser. If you're using Chrome, please also try using another browser such as Firefox, and let me know if you experience the same issue. Hope this helps!

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