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Student pending enrolment but is able to join course

I have a report from a lecturer that a student in her course has the status of pending enrolment. There are supposed to be 5 students enrolled but only 4 are listed. The "pending" student is able to get in the invite-only course and is submitting answers to learning activities and also able to view pages that are closed (by date).  The course is BCS2253 Algorithm Design and Analysis.

5 replies

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    • Customer Success & Onboarding Team Leader at OpenLearning
    • Alenka_Prezelj
    • 6 yrs ago
    • Reported - view

    Hi Azlina, it seems the student hasn't verified their e-address that's why it was showing them as pending. I verified their e-address for them, so if you take a look at the student list, you will see there are now 5 students.

      • Azlina_Zainal_Abidin
      • 6 yrs ago
      • Reported - view

      Alenka Prezelj Thanks Alenka. But how is it that the pending student is able to view "closed" pages? Or is that a one-off incident?

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 6 yrs ago
      • Reported - view

      Azlina Zainal Abidin Hi Azlina, I replied to you via e-mail.

    • eLearning_Team
    • 4 yrs ago
    • Reported - view

    Hello Alenka Prezelj , i'm facing exactly the same issue as shown above. May I know, will there be any error or message prompted to ask them to verify their accounts before joining the course on OpenLearning?

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 4 yrs ago
      • Reported - view

      e-Learning Team Could you please email us at support@openlearning.com? We'll be ably to assist you better via email. Please share the course link and students' information too. Thanks!

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  • Status Solved
  • 4 yrs agoLast active
  • 5Replies
  • 138Views
  • 3 Following