Maria Soneja's Profile - OpenLearning Help Community

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Re: Certificate Pending
@Dina Mostafa Khalil Madkour You may send us an email at support@openlearning.com and we can forward your query to the course facilitator. However, we suggest that you leave a comment within the…
- Customer Success Advocate
- Maria_Soneja
- 1 yr ago
- Ask the Community
- Reported - view
Re: I cannot access the courses I’m enrolled in
Hi there, could you please send us an email at support@openlearning.com so we can properly assist you? Also, please send us a screenshot of the error if there's any.
- Customer Success Advocate
- Maria_Soneja
- 1 yr ago
- Report an Issue
- Reported - view
Re: Unable to play videos
Hi Vincent, I've tested the pages you were unable to complete and I can't replicate the issue. I was able to reach page completion in the following: https://www.openlearning.…
- Customer Success Advocate
- Maria_Soneja
- 1 yr ago
- Ask the Community
- Reported - view
Re: Error 404
Hi Cameron, I see you are enrolled in https://www.openlearning.com/deakin-ipa/courses/ethics-and-fraud/. Please email us at support@openlearning.com and share the link to the course page where this…
- Customer Success Advocate
- Maria_Soneja
- 1 yr ago
- Report an Issue
- Reported - view
Re: How and when can I start the course
Hi Sreetharanathan, thanks for getting in touch. Are you referring to the Artificial Intelligence and Machine Learning: In-depth Short Course? If yes, the course started on 28/08/23 GMT+10 and has no…
- Customer Success Advocate
- Maria_Soneja
- 1 yr ago
- Ask the Community
- Reported - view
Re: Telehealth course
Hi @Ashley , thanks for getting in touch! I see you have successfully completed the Three Rivers DRH Telehealth - Embracing technology in healthcare course.…
- Customer Success Advocate
- Maria_Soneja
- 1 yr ago
- Ask the Community
- Reported - view
Re: Base 8
Hi Luke, you've reached the OpenLearning Customer Success team. OpenLearning provides the learning platform for organisations and individuals to teach their courses.…
- Customer Success Advocate
- Maria_Soneja
- 1 yr ago
- Ask the Community
- Reported - view
Re: Profile image, I have tried multiple time to upload the profile image but always receive the below message. Can someone help please?
Hi, thanks for getting in touch. Could you please let us know the file type and the file size of the image you're trying to upload? Also, could you please try uploading it using a different device or…
- Customer Success Advocate
- Maria_Soneja
- 1 yr ago
- Report an Issue
- Reported - view
Re: Video playback error
Hi Kuan Zhou-Win, please share with us the link to the page where you encountered this issue so we can take a look.
- Customer Success Advocate
- Maria_Soneja
- 1 yr ago
- Report an Issue
- Reported - view
Re: Issue with Course
@Patrick Gray Please let us know how it goes. If you're still seeing the error, please email us at support@openlearning.com so we can further assist you.
- Customer Success Advocate
- Maria_Soneja
- 1 yr ago
- Report an Issue
- Reported - view
Re: No permission to view page
Hi Nurul Hidayah, I can see the course is online and I'm able to view it with no issues. Have you previously accessed it? If yes, are you logged in to the account that you used when you enrolled in…
- Customer Success Advocate
- Maria_Soneja
- 1 yr ago
- Report an Issue
- Reported - view
Re: I can't complete the course
Hi Melia, thanks for reaching out. I took a look at the course and your response to Learning Activity 2 has been successfully submitted. This is not what's preventing you from completing the said…
- Customer Success Advocate
- Maria_Soneja
- 1 yr ago
- Report an Issue
- Reported - view
Re: groups function
Hi Kathryn, thank you for the response. Is this the only page you're having an issue with? Has everyone in the class experienced the issue or has it happened only to a few?…
- Customer Success Advocate
- Maria_Soneja
- 1 yr ago
- Report an Issue
- Reported - view
Re: Module 3 evaluation survey
Hi Danika, please share with us the link to the course you're having an issue with so we can take a look.
- Customer Success Advocate
- Maria_Soneja
- 1 yr ago
- Report an Issue
- Reported - view
Re: My progress isn't complete even thought i've completed the task already! please help.
Hi Shivam, thanks for reaching out. I've gone ahead and raised the issue with our dev team so we can investigate. We will get back to you once we receive a response from the dev team.…
- Customer Success Advocate
- Maria_Soneja
- 1 yr ago
- Report an Issue
- Reported - view
Re: Course will not reach 100% completion
Hi Sophia, please let us know the course you are referring to and the link to it so we can take a look. Also, please share a full-page screenshot of your progress page.
- Customer Success Advocate
- Maria_Soneja
- 1 yr ago
- Report an Issue
- Reported - view
Re: It's not showing my progress and I have read through and done all of it. The tests all of them
@Jennifer Gallardo Gutierrez Hi there, what device did you use when you tried to complete the course? Is it your mobile phone or a desktop/laptop? I see this is the only page you are yet to complete…
- Customer Success Advocate
- Maria_Soneja
- 2 yrs ago
- Report an Issue
- Reported - view
Re: Double email using for LKM 111
Hi there, in this email address - abeer.alodat@student.usm.my, I see you are enrolled in M1 to M6 courses. On the other email address - alodatabeer523@gmail.…
- Customer Success Advocate
- Maria_Soneja
- 2 yrs ago
- Report an Issue
- Reported - view
Re: No progress is showing even though I’ve completed the first section of modules in my course, please help!
Hi Zoe, please share with us the link to the course and a screenshot of your progress, so we can take a look.
- Customer Success Advocate
- Maria_Soneja
- 2 yrs ago
- Report an Issue
- Reported - view
Re: Unable to finish course
@Kellie Hansen Hi Kellie, thank you for your patience. The course staff has amended the issue by replacing it with a link, you should be able to complete the page now.…
- Customer Success Advocate
- Maria_Soneja
- 2 yrs ago
- Report an Issue
- Reported - view
Re: Still on 90%
Hi Natalia, Thanks for reaching back. I see you are yet to complete this page. I tested, and I'm able to reach page completion without any issues. Please make sure:…
- Customer Success Advocate
- Maria_Soneja
- 2 yrs ago
- Report an Issue
- Reported - view
Re: Can’t see Question
Hi there, thanks for getting in touch. I'm on the same page as you are and I'm able to see the entire activity without any issues. Could you please try opening the course in a different browser?…
- Customer Success Advocate
- Maria_Soneja
- 2 yrs ago
- Report an Issue
- Reported - view
Re: ΒLISS VOOC GREEK VERSION
Thank you, Ioannis. We've contacted the course staff and asked them to amend these issues. As soon as we hear back from them, we will update you. We really appreciate your patience!
- Customer Success Advocate
- Maria_Soneja
- 2 yrs ago
- Report an Issue
- Reported - view
Re: ΒLISS VOOC GREEK VERSION
Hi there, thanks for getting in touch. Please share with us the link to the page/s you're having an issue with so we can take a look.
- Customer Success Advocate
- Maria_Soneja
- 2 yrs ago
- Report an Issue
- Reported - view
Re: Drawing tool
@Chen Yaolong Thanks for getting in touch. You've reached the OpenLearning Success team. Please share with me the link to the page you're having an issue so we can take a look.
- Customer Success Advocate
- Maria_Soneja
- 2 yrs ago
- Suggest a Feature
- Reported - view

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Welcome to the OpenLearning Help Community!

OpenLearning Help Community

Maria Soneja

Re: Certificate Pending

Re: I cannot access the courses I’m enrolled in

Re: Unable to play videos

Re: Error 404

Re: How and when can I start the course

Re: Telehealth course

Re: Base 8

Re: Profile image, I have tried multiple time to upload the profile image but always receive the below message. Can someone help please?

Re: Video playback error

Re: Issue with Course

Re: No permission to view page

Re: I can't complete the course

Re: groups function

Re: Module 3 evaluation survey

Re: My progress isn't complete even thought i've completed the task already! please help.

Re: Course will not reach 100% completion

Re: It's not showing my progress and I have read through and done all of it. The tests all of them

Re: Double email using for LKM 111

Re: No progress is showing even though I’ve completed the first section of modules in my course, please help!

Re: Unable to finish course

Re: Still on 90%

Re: Can’t see Question

Re: ΒLISS VOOC GREEK VERSION

Re: ΒLISS VOOC GREEK VERSION

Re: Drawing tool

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