7

Why does it still show "incomplete" after I've finished all activities on the page?

There can occasionally be a lag between completing the page and receiving the progress (due to caching).

Here’s what you could  try:

Step 1

Make sure you've completed all activities, e.g. watched all videos until the very end, answered all questions in the share widget, posted a comment (if required), etc.

*Everything* needs to be completed to get full progress!

Step 2

Scroll to the very end of the page and then refresh the page.

Step 3

Check the circle progress indicator at the top of the page to see if it has changed to a green check/tick or if it is still saying not completed/started.

 

If the circle progress indicator changes to a green check/tick but the progress doesn’t change, that will be a caching issue and it will automatically be updated upon refresh.

 

If you have tried all these steps, but you are still unable to get full completion, please send an e-mail to support@openlearning.com with the link to the incomplete page.

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142 replies

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              • CHAN_YEE_LIN
              • 4 yrs agoFri, January 8, 2021 at 8:06 AM UTC
              • Reported - view

              Hi, I have completed all the activities required and also try all the steps above but still show me haven't completed

                • Customer Success & Onboarding Team Leader at OpenLearning
                • Alenka_Prezelj
                • 4 yrs agoFri, January 8, 2021 at 8:59 AM UTC
                • Reported - view

                CHAN YEE LIN Hello, please provide a link to the page you're referring to. Thanks!

              • FOOD SAFETY AND HYGIENE OFFICER
              • NISAR_P_N
              • 4 yrs agoTue, April 6, 2021 at 7:05 PM UTC
              • Reported - view

              Iam facing a problem to complete the unit 'types of work related illness and disabilities' in the course ' Occupation al safety and health management.I tried all the answers for the question given as Based on the video 'Work-Related Fatique and Job Design', discuss the impacts of fatique to safety and health of employees but its showing error as please try again.kindly solve this problem to complete the course.

                • Customer Success & Onboarding Team Leader at OpenLearning
                • Alenka_Prezelj
                • 4 yrs agoWed, April 7, 2021 at 8:39 AM UTC
                • Reported - view

                NISAR P N Hi! Can you please send us an email with the link to the page you're having issues with to support@openlearning.com? We'll be happy to help you!

              • Thar_Htet_Nyan.1
              • 3 yrs agoMon, July 26, 2021 at 6:49 AM UTC
              • Reported - view

              https://online.sunway.edu.my/courses/university-life-freshman-seminar/making_the_group_work/?cl=1

              I cant complete it 

                • Customer Success & Onboarding Team Leader at OpenLearning
                • Alenka_Prezelj
                • 3 yrs agoMon, July 26, 2021 at 11:37 AM UTC
                • Reported - view

                Thar Htet Nyan Hi Thar! Can you please send us a message to support@openlearning.com and we'll help you from there? Thanks!

              • zheng_dantong
              • 2 yrs agoSun, January 1, 2023 at 3:42 AM UTC
              • Reported - view

              How can i watch a viedo?

                • Ines_Repnik.1
                • 2 yrs agoSun, January 1, 2023 at 4:35 AM UTC
                • Reported - view

                zheng dantong 

                Hi, please send us a message with the link to the course you're referring to support@openlearning.com.

                I'll be happy to assist you.

              • Darrell_Simbas_Anak_Ritc
              • 1 yr agoSat, August 5, 2023 at 1:54 PM UTC
              • Reported - view

              Hello, I need some help. I have already watch the video, like and even leave a comment but the circle progress is still showing that it is incomplete. My fellow classmates are facing the same issue. what should I do ?

                • Ines_Repnik.1
                • 1 yr agoMon, August 7, 2023 at 7:53 AM UTC
                • Reported - view

                hi! Can you please share a course link with us and we are happy to take a look. Thanks!

              • rebeccashiri
              • 1 yr agoMon, December 11, 2023 at 4:09 AM UTC
              • Reported - view

              Hi. Could you kindly assist me. I applied for crisis and trauma introduction, completed my course. On my profile it remains on 77% now that the course is closed I can't have access to my profile. How do I retreive my profile or download certificate.

                • Customer Success & Onboarding Team Leader at OpenLearning
                • Alenka_Prezelj
                • 1 yr agoMon, December 11, 2023 at 10:13 AM UTC
                • Reported - view

                Hi Rebecca! Could you please send an email with the link to the course you're referring to support@openlearning.com? We'll help you from there. Thank you!

              • Nicole_Ignacio
              • 1 yr agoSun, February 25, 2024 at 4:57 PM UTC
              • Reported - view

              I need some help too ... Same issue like everyone else already completed a course with badge and scored more than 50% but the bar is still stucked on 87% tried every method but still stucked. The course is becoming an ethical researcher

              • Zairul_Amri_A_Aziz
              • 1 yr agoFri, April 26, 2024 at 3:11 AM UTC
              • Reported - view

              Hi there, how do we know we completed successfully the quiz? Its mentioned we cannot go through to the next module if we not completed the test. But for me, I've completed the test, but shows not completed, but weird thing, i still can go to the next module.

              please advise.

                • Zairul_Amri_A_Aziz
                • 1 yr agoFri, April 26, 2024 at 3:12 AM UTC
                • Reported - view

                 my course: MIA e-Learning Series: Introduction to Public Practice

              • Mohd_Effendy_Bin_Othman
              • 10 mths agoWed, July 3, 2024 at 7:05 AM UTC
              • Reported - view

              Same case with me, yet to receive my E-Cert to complete the course. No reply from the Admin until today.
              https://study.icms.edu.my/courses/micro-award-in-business-english-complimentary/homepage/?cl=1

              • Xiaoyu_Chen.1
              • 9 mths agoTue, August 20, 2024 at 3:52 AM UTC
              • Reported - view

              hi, 

              I have the same issue with this course, can you help to fix it. the link as below. it shows I didn't complete, but I did. pls help, thank you.

              https://westernx.edu.au/courses/prep-nurses/readiness_challenge1/?cl=1

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