6

Why does it still show "incomplete" after I've finished all activities on the page?

There can occasionally be a lag between completing the page and receiving the progress (due to caching).

Here’s what you could  try:

Step 1

Make sure you've completed all activities, e.g. watched all videos until the very end, answered all questions in the share widget, posted a comment (if required), etc.

*Everything* needs to be completed to get full progress!

Step 2

Scroll to the very end of the page and then refresh the page.

Step 3

Check the circle progress indicator at the top of the page to see if it has changed to a green check/tick or if it is still saying not completed/started.

 

If the circle progress indicator changes to a green check/tick but the progress doesn’t change, that will be a caching issue and it will automatically be updated upon refresh.

 

If you have tried all these steps, but you are still unable to get full completion, please send an e-mail to support@openlearning.com with the link to the incomplete page.

140 replies

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    • CHAN_YEE_LIN
    • 3 yrs ago
    • Reported - view

    Hi, I have completed all the activities required and also try all the steps above but still show me haven't completed

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 3 yrs ago
      • Reported - view

      CHAN YEE LIN Hello, please provide a link to the page you're referring to. Thanks!

    • FOOD SAFETY AND HYGIENE OFFICER
    • NISAR_P_N
    • 3 yrs ago
    • Reported - view

    Iam facing a problem to complete the unit 'types of work related illness and disabilities' in the course ' Occupation al safety and health management.I tried all the answers for the question given as Based on the video 'Work-Related Fatique and Job Design', discuss the impacts of fatique to safety and health of employees but its showing error as please try again.kindly solve this problem to complete the course.

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 3 yrs ago
      • Reported - view

      NISAR P N Hi! Can you please send us an email with the link to the page you're having issues with to support@openlearning.com? We'll be happy to help you!

    • Thar_Htet_Nyan.1
    • 2 yrs ago
    • Reported - view
      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 2 yrs ago
      • Reported - view

      Thar Htet Nyan Hi Thar! Can you please send us a message to support@openlearning.com and we'll help you from there? Thanks!

    • zheng_dantong
    • 1 yr ago
    • Reported - view

    How can i watch a viedo?

      • Ines_Repnik.1
      • 1 yr ago
      • Reported - view

      zheng dantong 

      Hi, please send us a message with the link to the course you're referring to support@openlearning.com.

      I'll be happy to assist you.

    • Darrell_Simbas_Anak_Ritc
    • 10 mths ago
    • Reported - view

    Hello, I need some help. I have already watch the video, like and even leave a comment but the circle progress is still showing that it is incomplete. My fellow classmates are facing the same issue. what should I do ?

      • Ines_Repnik.1
      • 10 mths ago
      • Reported - view

      hi! Can you please share a course link with us and we are happy to take a look. Thanks!

    • rebeccashiri
    • 6 mths ago
    • Reported - view

    Hi. Could you kindly assist me. I applied for crisis and trauma introduction, completed my course. On my profile it remains on 77% now that the course is closed I can't have access to my profile. How do I retreive my profile or download certificate.

      • Customer Success & Onboarding Team Leader at OpenLearning
      • Alenka_Prezelj
      • 6 mths ago
      • Reported - view

      Hi Rebecca! Could you please send an email with the link to the course you're referring to support@openlearning.com? We'll help you from there. Thank you!

    • Nicole_Ignacio
    • 3 mths ago
    • Reported - view

    I need some help too ... Same issue like everyone else already completed a course with badge and scored more than 50% but the bar is still stucked on 87% tried every method but still stucked. The course is becoming an ethical researcher

    • Zairul_Amri_A_Aziz
    • 1 mth ago
    • Reported - view

    Hi there, how do we know we completed successfully the quiz? Its mentioned we cannot go through to the next module if we not completed the test. But for me, I've completed the test, but shows not completed, but weird thing, i still can go to the next module.

    please advise.

      • Zairul_Amri_A_Aziz
      • 1 mth ago
      • Reported - view

       my course: MIA e-Learning Series: Introduction to Public Practice

Content aside

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