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Fixed and Solved Issues

See which issues we've resolved and fixed.

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Having Join In issues & Setting Specific Access Dates
Good Day! I finally published my course. Very excited and my student is too! Unfortunately, we are running into a few issues. It could be how I'm configuring dates or sign in,…
- Dawn Reid
- Dawn_Reid
- 1 yr ago
- 23 replies
- 126
- Dawn Reid11 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Unable to access the content of my lecture notes and exercises.
It would seem that I can't receive the notes and exercises on my end but I'm able to review the content courses without trouble. It would show an small empty page with 'comments loading'.
- Mashal Ramzi
- Mashal_Ramzi
- 1 yr ago
- 21 replies
- 186
- 1
- adiirfan1 yr ago
- Fixed and Solved Issues
- Solved
- Solved
Thumnails don't work
When trying to add an image to a thumbnail the programme gets stuck. All I see is the rotating circle that you have to wait. Anyone else have this issue?
- Jochem Burghouts
- Making Golf Interesting and Exciting
- Jochem_Burghouts
- 9 mths ago
- 18 replies
- 119
- Alenka PrezeljCustomer Success9 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Unable to complete a course
Trying to complete Financial literacy 101A. In module 3 - life events and you, I have now posted an answer 3 times, including logging onto the system in google chrome.…
- Michael Guy Lockyear
- Michael_Guy_Lockyear
- 10 mths ago
- 13 replies
- 128
- Omnaya OmarCustomer Success10 mths ago
- Fixed and Solved Issues
- Solved
- Solved
participants cannot post comments
Hi there openlearning. I'm aware that my colleague Kevin O'Gorman currently has a ticket with this issue but we've decided that I will take over talking to you if that's ok?…
- Tal Greengard
- Tal_Greengard
- 7 mths ago
- 12 replies
- 82
- Tal Greengard2 mths ago
- Fixed and Solved Issues
- Solved
- Solved
RBT Course Issues....Help please
Off and on, I have had several problems; the Module will not open, inability to click on an answer, inability to upload worksheet responses, not to mention the issues with the spaghetti noodle…
- Darri Henderson
- Darri_Henderson
- 1 mth ago
- 11 replies
- 41
- Alenka PrezeljCustomer Success3 wk ago
- Fixed and Solved Issues
- Fixed
- Fixed
Failed to upload file due to the restriction
Im having problem in uploading pdf files. Previously there is no issue on this but now it says 'access to this page is restricted'. May i know why? Im the administrator for the page but my access is…
- Wan Nur Hidayati Wan Sulaiman
- wannurhidayati
- 1 yr ago
- 11 replies
- 135
- Brooke HahnCustomer Success11 mths ago
- Fixed and Solved Issues
- Solved
- Solved
There are empty columns when exporting survey data
It appears that Display text now appear in survey exports. This results in empty columns and, depending on how surveys have been designed, duplicates of questions.…
- Eikris Biala
- Eikris_Biala
- 1 yr ago
- 11 replies
- 129
- Alenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
- Fixed
- Fixed
No video in certain chapter.
My internet connection is totally okay as you can see below. This happens for almost few months already. Please fix it...
- DAYANGKU ASMAH BINTI AWANG OSMAN
- DAYANGKU_ASMAH_BINTI_AWA
- 1 yr ago
- 11 replies
- 112
- 1
- NURUL HANIN BINTI MOHAMED NOOR1 yr ago
- Fixed and Solved Issues
- Solved
- Solved
my completion rate dropped by itself?!
yesterday I completed my online course to 99% (I couldn't finish it because the personal interview questions got stuck at 26/27 - even though I had answered ALL the questions).…
- Alena
- Alena
- 11 mths ago
- 10 replies
- 102
- Alena11 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Incorrect completion bar
Why does the bar in the top right say I have only completed 93%of the week's work and why won't module 1E accept my completion of this unit? I have received an email to say the unit is completed
- Rosemarie Hughes
- Rosemarie_Hughes
- 1 yr ago
- 10 replies
- 107
- Ammar Hafiffi Bin Mohamad Isa1 yr ago
- Fixed and Solved Issues
- Solved
- Solved
Wrong Answer
Hello Team I had enrolled for internal Auditing 1 course, i am finding difficult to complete one crossword in Risk based Audit and i guess the answer is dissemination but it is not showing up it as…
- Arun Khatri
- Arun_Khatri
- 4 mths ago
- 9 replies
- 25
- Rachel Frazee4 mths ago
- Fixed and Solved Issues
- Solved
- Solved
can't complete the activity
I already complete the activity but I still can't get 100% because of part3 - preparing the speech
- NURUL NATASHA BINTI ARIFFIN
- NURUL_NATASHA_BINTI_ARIF
- 10 mths ago
- 9 replies
- 143
- khairulkhairiz9 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Course incomplete
My course on Social and Emotional learning is saying only 87% complete when I have finished all questions etc. Please Help!
- sharryryan
- sharryryan
- 1 mth ago
- 8 replies
- 22
- 2
- SuriavarmanCustomer Success3 wk ago
- Fixed and Solved Issues
- Fixed
- Fixed
Progress not updating
Hi, Simple site, where users read the page and click "I have read this page" to continue. Although the application remembers that a user has read the page,…
- Tom Giles
- Tom_Giles
- 1 mth ago
- 8 replies
- 16
- Alenka PrezeljCustomer Success1 mth ago
- Fixed and Solved Issues
- Solved
- Solved
openlearning 1.0 issues
Hi there openlearning On the page below, which is a "check yourself off" the button to check yourself off doesn't display. When I try to edit to page and click "set up check yourself off" I get a…
- Tal Greengard
- Tal_Greengard
- 8 mths ago
- 8 replies
- 94
- Tal Greengard7 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Unable to start course
Every time I click my course to begin it, it doesn't do anything, and just reloads the page. Can someone check to see if I'm still enrolled properly, and that the course is still active for me.
- Malcolm White
- Malcolm_White
- 7 mths ago
- 8 replies
- 44
- Malcolm White7 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Cannot complete
I have done the exercise but it doesn't tick as completed. Sometimes, even when it ticked as completed, the percentage doesn't change as it states that I haven't completed the exercise.
- Hasna Azyani
- Hasna_Azyani
- 10 mths ago
- 8 replies
- 89
- 1
- Omnaya OmarCustomer Success10 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Difficulty uploading a PDF file
I'm having trouble uploading a PDF file in the course Planning and Programming - NSW English K-6 Syllabus for the Australian Curriculum, under the section Developing a Scope & Sequence in English.…
- Alison Young
- Alison_Young
- 10 mths ago
- 8 replies
- 107
- Alenka PrezeljCustomer Success10 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Adding a Checklist - timed out
Hi I added a checklist and when saving it, it timed out ALSO I updated the checklist and when saving it, it timed out AGAIN (But it seemed to have saved the first version)
- Martin
- Martin
- 1 yr ago
- 8 replies
- 117
- Brooke HahnCustomer Success11 mths ago
- Fixed and Solved Issues
- Solved
- Solved
not getting the completion certificate
I have completed all the modules but in some of the activities tick are not there due to that i am not able to get my certificate. Kindly look in this regard.
- Swati Sharma
- Research Scholar
- Swati_Sharma
- 1 yr ago
- 8 replies
- 110
- Alenka PrezeljCustomer Success1 yr ago
- Fixed and Solved Issues
- Solved
- Solved
Health, Medical & Wellness Tourism Issue
Hi, I am having issues completing "Chapter 3 - Quality of Life", it is stuck on 1/2 but it seems there is only one video to watch. Please advise how I can complete this,…
- Aida Salam
- Aida_Salam
- 1 mth ago
- 7 replies
- 19
- Alenka PrezeljCustomer Success3 wk ago
- Fixed and Solved Issues
- Fixed
- Fixed
'older posts' in announcements page link doesn't work
https://openlearning.kdu.edu.my/courses/kduuc-bbin-3018-internship-kk-low/cohorts/jan20192013202/blog 'older posts' in announcements page link doesn't work. Please advise/rectify. Thank you.
- Kimberly S'ng
- Kimberly_Sng
- 4 mths ago
- 7 replies
- 10
- Alenka PrezeljCustomer Success4 mths ago
- Fixed and Solved Issues
- Fixed
- Fixed
Question not accepting right answer
This question will not accept the correct answer no matter how many times I try to enter it...
- Adele Davie
- Adele_Davie
- 5 mths ago
- 7 replies
- 27
- Alenka PrezeljCustomer Success5 mths ago
- Fixed and Solved Issues
- Solved
- Solved
Problem encountered with posting comments to online course for multiple students
Since last week we have received five reports from teachers not being able to post comments to the AISNSW Disability Legislation module on openlearning. https://www.openlearning.…
- AISNSW
- AISNSW
- 7 mths ago
- 7 replies
- 47
- 1
- Alenka PrezeljCustomer Success7 mths ago
- Fixed and Solved Issues
- Solved
- Solved

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